Warehouse Supervisor / Shipping Manager
Motivated, personable business professional with a successful track record of building and maintaining relationships with new customers. Talent for quickly mastering technology – skilled in Microsoft Office Suite.
Extremely organized and committed to set goals. Poised and competent with ability to communicate at all levels. Thrive in deadline-driven environments. Excellent team-building skills.
General Office Skills
Marketing & Sales
80sTees.com, Inc. - Mt. Pleasant PA
WAREHOUSE SUPERVISOR / SHIPPING SALES MANAGER 2014
Manage sales team on daily basis in effort to maintain numbers
Implement and supervise training for new employees in quality control and order fulfillment
Design and deliver training for current employees with “Order Motion”, a back end processing and inventory control system implemented and configured to achieve efficiency in operations
Oversee and manage receiving and quality control department for sales team
Oversee and manage all shipping and order fulfillment activity for sales team
Coordinate with effective communication skills to facilitate understanding between interdepartmental operations to facilitate efficiency among sales team.
Rapidly learn and master varied internal backend processing systems to take on a major role as a “power user” to ensure skilled system troubleshooting
Author professional correspondence to customers and vendors during daily sales process
Maintaining relationships with existing customers
SHIPPING MANAGER / INVENTORY ASSOCIATE 2012-14
Manage and supervise all full and part time order fulfillment and shipping associates:
Implemented decisions to increase company efficiency by replacing a current order review system and launching a more cost effective system
Coordinate sales “inventory day”
Maintain relationships with existing customers
Maintain accurate sales inventory throughout the year while completing daily replenishments
MANAGER SALES RETURNS / CUSTOMER SERVICE / FRAUD REVIEW 2008-2012
Trained to detect suspicious order attempts to reduce order rejection rate due to fraud
Converted potentially suspect orders into sales
Processed all customer returns and exchanges
Resolved customer requests and concerns
PART TIME QUALITY CONTROL / ORDER FULFILLMENT 2006-2008
Product inspection, product placement
Ensured quality and company standards
Determined placement of high volume items in warehouse to increase efficiency in product movement to shipping stations
DETAIL MASTERY & ORGANIZATION
Manage all aspects of day-to-day operations as multi-site owner and practitioner of 80’sTees.
o Troubleshoot and resolve customer requests.
o Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
o Compliance with all company product standards requirements.