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Michael J. Pauley

Michael J. Pauley

Shipping Manager

80sTees.com, Inc.

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80sTees.com, Inc.

Warehouse Supervisor / Shipping Manager

Profile ​
Motivated, personable business professional with a successful track record of building and maintaining relationships with new customers. Talent for quickly mastering technology – skilled in Microsoft Office Suite.
Extremely organized and committed to set goals. Poised and competent with ability to communicate at all levels. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary ​
 Project Management
 Report Preparation
 Written Correspondence
 General Office Skills
 Computer Savvy
 Customer Service
 Scheduling
 Marketing & Sales
 Insurance Billing
 Accounting/Bookkeeping
 Sales oriented
 Professional Presentations

Professional Experience ​
80sTees.com, Inc. - Mt. Pleasant PA​​​​​​

WAREHOUSE SUPERVISOR / SHIPPING SALES MANAGER​​​ 2014
 Manage sales team on daily basis in effort to maintain numbers
 Implement and supervise training for new employees in quality control and order fulfillment
 Design and deliver training for current employees with “Order Motion”, a back end processing and inventory control system implemented and configured to achieve efficiency in operations
 Oversee and manage receiving and quality control department for sales team
 Oversee and manage all shipping and order fulfillment activity for sales team
 Coordinate with effective communication skills to facilitate understanding between interdepartmental operations to facilitate efficiency among sales team.
 Rapidly learn and master varied internal backend processing systems to take on a major role as a “power user” to ensure skilled system troubleshooting
 Author professional correspondence to customers and vendors during daily sales process
 Maintaining relationships with existing customers

SHIPPING MANAGER / INVENTORY ASSOCIATE​​ ​2012-14
 Manage and supervise all full and part time order fulfillment and shipping associates:
 Implemented decisions to increase company efficiency by replacing a current order review system and launching a more cost effective system
 Coordinate sales “inventory day”
 Maintain relationships with existing customers
 Maintain accurate sales inventory throughout the year while completing daily replenishments

MANAGER SALES RETURNS / CUSTOMER SERVICE / FRAUD REVIEW​​ 2008-2012
 Trained to detect suspicious order attempts to reduce order rejection rate due to fraud
 Converted potentially suspect orders into sales
 Processed all customer returns and exchanges
 Resolved customer requests and concerns

PART TIME QUALITY CONTROL / ORDER FULFILLMENT​​ 2006-2008
 Product inspection, product placement
 Ensured quality and company standards
 Determined placement of high volume items in warehouse to increase efficiency in product movement to shipping stations

DETAIL MASTERY & ORGANIZATION
 Manage all aspects of day-to-day operations as multi-site owner and practitioner of 80’sTees.
o Troubleshoot and resolve customer requests.
o Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
o Compliance with all company product standards requirements.

Career medium 02
Career

University of Pittsburgh

Bachelors, Business Management

Thomas Jefferson High School

Quad sport letter winner Junior year
11 sport letters earned total