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Michael Gorzik

Michael Gorzik

Helpdesk Supervisor

Fidelity Communications

Greater St. Louis Area, us

Mission Statement Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Specialties: Call Center Management, Call Center design, employee development, metrics, goal setting, streamline proces...

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Fidelity Communications

Helpdesk Supervisor

• Mentor and coach employees to live the company's mission, value and culture. To serve each employee and help them succeed.
• To always set a positive example, and to help them to become a leader.
• Report weekly KPIs to the Helpdesk Manager.
• Call Review and evaluation.
• Staffing and Forecasting projections.