People Management Analyst
May 2011 — February 2012
• Supported the implementation of People Management and Shared Services (SSO) Call Centre models; devised process improvements to certify 100% compliance and align with Vale Brazil model.
›› Developed work volume analysis tool that resulted in increased departmental headcount; identified HRIS areas of improvement; analysis served as a foundation for standardization, KPI and SLA creation.
• Applied corporate HR policies and was focal point for administration of vacation entitlements, providing second-tier support/guidance in HR-related matters to 3000+ employees within the corporate and operational business streams.
• Processed employee data changes from hire to exit, conducted IT testing on Oracle's PeopleSoft applications, including, Time & Labor.
• Maintained group benefit remittance payments on a monthly basis and was focal point to vendors.