Spherion Pacific Staffing@ Blue Shield of California
Account Coordinator (temporary), Installation and Membership
September 2005 — September 2008
Handled customer service, sales, new members issues complaints, concerns, billing questions and claims or pharmacy issues. obtained information about local providers and networks. assisted with conflict resolution or located the correct department and escalated issues. Maintained high call volume while managing other assignments with deadlines for other departments. Made outbound calls to members to obtain opinion information for marketing, while also supporting retention and renewal, to create opportunities for members to choose what best fits their families/budgets. Assisted sales personnel by creating leads and new contacts. Effectively selling when necessary to help bolster sales numbers to reach and exceed goals set by management. Placed new member information into databases via data entry. Changed database information per request, for individual, small group and large group/ government members.