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Michael Borden

Michael Borden

Night Auditor

La Bellasera Hotel & Suites

Riverside , CA

Hard working customer service specialist with over 10 years experience in handling high volume call centers and administrative work offering skills to new employer.

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Spherion Pacific Staffing@ Blue Shield of California

Account Coordinator (temporary), Installation and Membership

Handled customer service, sales, new members issues complaints, concerns, billing questions and claims or pharmacy issues. obtained information about local providers and networks. assisted with conflict resolution or located the correct department and escalated issues. Maintained high call volume while managing other assignments with deadlines for other departments. Made outbound calls to members to obtain opinion information for marketing, while also supporting retention and renewal, to create opportunities for members to choose what best fits their families/budgets. Assisted sales personnel by creating leads and new contacts. Effectively selling when necessary to help bolster sales numbers to reach and exceed goals set by management. Placed new member information into databases via data entry. Changed database information per request, for individual, small group and large group/ government members.

Career medium 05
Career

La Sierra High School

College preparatory classes

Education medium 04
Education

Dad's Auto Dismantling

Shipping/Receiving Parts and Inventory

Maintained Inventory through Excel Spreadsheets and AS400 computer program. Parts labelled and inventoried on a monthly basis. Researched information on part fitment. Shipped large and small packages according to U.S. And international laws regarding hazardous materials. Used forklift and pallet jacks to transport materials to different venues.

Career medium 01
Career

Blue Shield of California

Enrollment Coordinator

Handled customer service, sales, new members issues complaints, concerns, billing questions and claims or pharmacy issues. obtained information about local providers and networks. assisted with conflict resolution or located the correct department and escalated issues. Maintained high call volume while managing other assignments with deadlines for other departments. Made outbound calls to members to obtain opinion information for marketing, while also supporting retention and renewal, to create opportunities for members to choose what best fits their families/budgets. Assisted sales personnel by creating leads and new contacts. Effectively selling when necessary to help bolster sales numbers to reach and exceed goals set by management. Placed new member information into databases via data entry. Changed database information per request, for individual, small group and large group/ government members.

Career medium 01
Career

SMX Staff Management

Warehouse Associate

Organized groups of workers to assist in projects assigned by management, organized materials based on geographical locations, preparing shipments to be delivered to local and long distance facilities. Identified hazardous materials and labeled according to federal guidelines and authorities.

Cuesta College

Nursing

Currently attending
Preparing for prerequisites to enter Registered Nursing program

AltaOne Federal Credit Union

Member Service Specialist I

Creates a positive member experience by assisting members and potential members with their full financial needs by utilizing more advanced needs-based sales skills such as, but not limited to, profiling. Expertise with respect to more complex Credit Union services, including but not limited to: IRAs, term share certificates, money markets, home banking, Bill Payer, ATM/debit cards, direct deposit, checking accounts, consumer loans, personal loans, real estate loans (Prime Alliance), safe deposit boxes, and credit cards. Assists members with opening and closing accounts; answers questions about products and services and resolves member problems; refers problems that are beyond their authority to their supervisor or manager, along with their recommendation. Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone. Assures that appropriate records are maintained and required reports are prepared. Achieves 100% of assigned sales, referral, and outbound member calls to generate additional business. Performs other related duties as assigned.

La Bellasera Hotel and Suites

Night Auditor Front Desk Agent /Concierge

Take reservations, performs check-ins and check-outs of hotel guests courteously and efficiently. Process all payments via the use of the OPERA system. Provides information to guests and visitors about the area and surrounding vineyards, restaurants and points of fare. Daily responsibilities of responsible cash handling and room sales.Running reports for the daily information on the hotels accounts receivable and payable, as well as demographics and room rental information. Efficiently resolves guest issues and handles complaints as the Night Auditor with only the most severe issues going to the General Manager.

Bella Vista Transitional Care Center

Certified Nurses Assistant

Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
Documents actions by completing forms, reports, logs, and records.
Maintains work operations by following policies and procedures.
Protects organization's value by keeping patient information confidential.
Serves and protects the facility by adhering to professional standards, policies and procedures, federal, state, and local requirements.
Updates job knowledge by participating in educational opportunities; maintaining licensure.
Enhances nursing staff and facility reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

LivHome

Certified Nurses Assistant

Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.

Twin Cities Community Hospital

New Job

The Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.
The Patient Service Representative obtains, monitors and expedites the necessary authorizations and approvals for hospital outpatient services and/or elective surgeries per the designated insurance carriers.
Acts as a resource and liaison for employees within the department, as well as other inter-related hospital staff
and all "guests" that need assistance.