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Mia Hayes

Mia Hayes

Greensboro, NC



Customer Support Associate

•Process consultant payroll weekly
•Submit backgrounds for client accounts
•Schedule drug screens for consultants
•Ensure all client requirements are met prior to consultant's start dates
•Build, maintain, and create relationships both internally and externally to provide excellent customer service
•Ensure our office is following proper rules and regulations
•Handle client, consultant and internal support issues
•Support satellite office on site and off site
•Partner with corporate peers to educate the office on new procedures
•Attend consultant meetings to better understand their needs while on contract and maintain personal relationships
•Work with superiors on creating new processes to meet client needs for billing, time and expense
•Complete I-9 and Everify for consultants to ensure they are compliant and eligible to work for clients
•Run weekly audits and reports for time and consultant finishes
•Complete, audit and send consultan on boarding documents to corporate timely for second audit and filing
•Train new recruiters on requirements and compliance for clients
•Maintain high compliance national accounts

Career medium 04
Career medium 02


Administrative Assistant

•Data entry
•Filing and faxing
•Submitted backgrounds for both national and regional accounts
•Scheduled drug screens for consultants
•Answered mainline and greeted clients and consultants
•Compiled and created monthly newsletters
•Put together on boarding documents for consultants
•Processed consultant payroll weekly
•In charge of delivery of live checks
•Assisted Director Of Business Operations with organizing meetings and office outings


Guilford Technical Community College

Associates in Business Administration, Business Administration