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Melody Williams

Melody Williams

Front office Patient Check Out

Village Health Partners

Mckinney, TX


Village Health Partners

Front office / Patient Check Out

Greet and check out patients after being seen by physician. Based on insurance verification collect patients copay, deductible and coinsurance at the time of service. Ensure all charges are entered correctly by physician, link and unlink diagnosis and add modifiers on appropriate procedure. Process and approve charges for daily submission of claims. Answer incoming calls, request approval for medication refills, schedule/cancel appointments for 16 providers. Take payments over the phone and post to patients account.

Career medium 02
Career medium 05


Account Executive

Responsible for the entirety of Revenue cycle management on 4- 5 different specialty physicians bringing in over 180,000.00 in monthly revenue. Reviewed, processed, and submitted claims daily to clearing house. Downloaded ERA'S and posted daily to patient's account. Completed insurance aging report by deadline for claims over 30 days. Followed up with Insurance carriers on claims that were not paid within the appropriate time frame. Handled all corrective claims and appeals for the insurance carriers. Resolved any statement or insurance questions that patients would call or email with. Generate patient statements bi-weekly, send out electronically and or print and mail. Closed out each provider monthly running appropriate analysis reports for revenue cycle management. Communicated with physicians on a daily basis regarding any concerns on their accounts.


Mckinney High School