Las Vegas, NV
To make a positive impact everyday, creating an environment that enhances people both personally and professionally, sharing my knowledge and learning from those around me.....collaboration is key to success! Embracing change and learning at least one new thing everyday.. That's 365 new things a year! Supporting my local com...
Open an art community center that supports our local youth (target age 8-18). Las Vegas youth do not currently have anything to support creative activity. Many parents struggle with working shifts that our not conducive to a "normal" family lifestyle which leaves our kids alone and at risk... My dream would be to open a facility that caters to ...
Louis Vuitton, North America
Leather Goods Category Manager
April 2013 — December 2013
The Leather Goods category represents 80-90% of the overall business. Lead store team that consist of 3 category specialist/service leaders and 6 sales associates. Shared my passion for people development, training and providing excellent service by consistently role modeling brand expectations. Provided leadership to store team creating an atmosphere that motivates, inspires and creates opportunities for everyone to experience growth. Worked closely with corporate partners to share ideas to improve store systems. Directly responsible for driving sales, leading exceptional service, client retention & services, recruiting, hiring, training plans, product training, product analysis, performance reviews, store operations, visual merchandising, inventory execution, shrink results, loss prevention, scheduling team to meet business needs, analyze payroll budgets, provide consistent coaching balanced with recognition to support a positive work environment and maintain the Louis Vuitton brand vision. Annual store sales volume $12.5 mil
October 2005 — March 2013
As a Retail Store Manager, directly responsible for overseeing multiple areas ensuring all managers and associates remain focused on current company directives, developing the team to understand the importance of their role and contribution to the overall success of the daily business. My passion for service supports the team to create the best possible experience for each and every guest in our building. Undertands team collaboration is key to success. Ensures all associates feel empowered to make appropriate business decisions.
I celebrated 8 years on the leadership team with Coach Factory. I began as an assistant manager, working to learn each role within the store. Consistent focus on the development of the team for continued growth and promotion . I have worked in the Las Vegas, Southern California and Colorado markets. In the most recent position held as Store Manager in Colorado, as a team we achieved sales of $13.6 mil a year, increased upt + 1.6 % ytd, increased conversion +3.3% ytd, increased sales by +3.5% with a decrease in traffic -2.6%, maintained 97% on mystery shops, internal promotions of 4 associates, also lead an 8000 square foot expansion and supported the introduction of the first Mens/Women's pass through location into the Colorado market. Store volume experience ranges from $13mil-$65mil with overall head-counts of 12-108 associates.
Starbucks Coffee Company
September 1998 — October 2005
Recruited, hired, developed and retained retail talent for various locations in the Las Vegas Market. Lead floor sets and merchandising directive. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Offered direction, feedback and recognition to motivate team members.Educated customers on product and service offerings. Successfully transitioned from Corporate location to lead construction of business alliance location in the Hard Rock Hotel in 2001-2002. After leaving Starbucks I remained at the Hard Rock Hotel working in inventory control and purchasing departments. I supported different departments when needed, assistant to the Director of Engineering to support dispatch, supply ordering, hotel guest room maintenance and clerical needs. Also trained as a Banquet server for special events. In 2005 I returned to a Starbucks corporate where I was recruited for a management position with Coach, Inc.