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Melissa Wong

Melissa Wong

Operations Associate

Haven's Kitchen

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Haven's Kitchen

Operations Associate

Right hand woman to the General Manager: fielding all press, events and cooking class inquiries; assisting with payroll, billing and invoicing, scheduling, and special projects.

Career medium 05
Career
Career medium 05

SoundCloud

Community Support Specialist, Premium Member & Sales emphasis

−Helped SoundCloud Community members solve problems and connect with one another, from basic technical questions to Trust & Safety and Rights & Privacy cases, handling 50-90 cases daily
−Contributed to Twitter, Tumblr, Facebook, and SoundCloud blog posts selecting the “SoundClouder of the Day”
− Work with Sales team to improve user experience purchasing Pro accounts, process refunds, answer billing inquiries, handle payment disputes/chargebacks, administer discount codes and gifts, address advertising inquiries
− Assist HR department with interviews and hiring; onboarding of new Support Specialists
− Serve as communication lead between the San Francisco and Berlin office; sending out daily updates
− Created, edited, and organized over 100 email templates, 50 new Help Center articles, and internal payment policies
− Assisted with Office Manger duties: started Food Program in San Francisco office, event coordination, administrative support

Career

Outpost International (US)

Chef's Assistant

−Traveled with private family living on sustainable farm and cattle ranch, assisting with large dinner parties, garden overflow, and farmer’s market runs

Career medium 03

Peko Peko

Events Assistant

http://eatpekopeko.com/

− Maintained event budgets, expense sheets, company invoices, and employee paychecks
− Managed reservations for four pop-up dinners of 150 people at Bar Jules and Bar Tartine

Career

Tell Tale Preserve Co.

Coordinator

http://craftsman-wolves.tumblr.com/ (formerly Tell Tale Preserve Co)

− Managed wholesale accounts: set up preliminary tastings and terms arrangement, managed invoices and statements, catered to special needs, acquired new accounts such as Fourbarrel Coffee, Rapha Cycle Club, and Bi-Rite Market
− Special events: i.e. “Kettle Whistle”, a monthly pop-up afternoon tea concept, Refinery 29 Shopcrawl, Hermes staff party—served as point contact, worked with venue manager, staffed event, managed inventory and budget
− Special orders: received, placed, invoiced, packaged, and delivered special orders for both individual customers and companies, i.e. 200 gift bags for a wedding reception, 50 shipped personalized gift bags for company meetings, etc.
− Oversaw creative business components: “Society bags”—processed weekly “CSA” style shipments, accounted for monthly menu changes, ensured package shipment and delivery & “Trunk Show”—helped manage 6-month pop-up coffee shop with staffing, stocking, and publicizing.
− Office Administration: Scheduling—created schedules and timesheets for kitchen, coffee shop and farmer’s market stand employees, managed company calendar & Inventory—catalogued and restocked packaging materials and retail products
− Basic accounting: logged invoices and receipts into QuickBooks and COMPEAT
− Branding: social media—updated company’s Facebook and Twitter page daily, used MailChimp to send out monthly newsletters to managed email list—website: in charge of posting new Society bag menus, company announcements, and product catalogue—In print: created menus, product signage, and informational fliers

Career medium 05
Career
Career medium 02

Meatpaper

Director of Ad Sales

http://meatpaper.com/

− Earned $3,000 in ad revenue per publication by securing new sponsors, including Trumer Pils, Bi-Rite Market, and Café Rouge
− Liaison between chefs, museum/restaurant staff, and Meatpaper volunteers at launch party and SFMOMA rooftop events

Career

Gobierno de España

North American Language and Cultural Ambassador

UC Berkeley

BA- with honors, Interdisciplinary Studies, "Technology, Culture and Society"

The University of Hong Kong