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Melissa Wlazlinski

Melissa Wlazlinski

Administrative Assistant

Waco Tribune Herald

McGregor, TX


Longhorn Council, Boy Scouts of America

Registrar/ Administrative Assistant

- Answered and provided information to volunteers about scouting policies, procedures and services via in person, phone and email.
- Organized and detail oriented creating forms and spread sheets to improve office efficiency and effectiveness.
- Communicated with various departments to resolve volunteer issues and provide one on one feedback.
- Manage day to day operations of the office.
- Assisted with specially assigned tasks from management and support teams including feedback from special events.
- Collected money and wrote sales receipts along with reconciling collected monies at week end.
- Maintained alphabetical, numerical and chronological filing system of membership, advancements and Eagles.
- Recorded and entered new membership and scouting advancements into ScoutNet
- Processed, reviewed and certified submitted Eagle applications for the southern service areas.
- Processed and prepared charter renewal packets on a monthly basis for the entire council.
- Printed and mailed membership cards and recharter certificates to scouting volunteers monthly for the entire council.

- Consistently met monthly deadlines
- Decreased Eagle certification turnaround to 2-3 days; in most cases same day turnaround.
- Created detailed tracking sheet of all paperwork brought into the office and sent to the home office for processing and reconciliation.
- Punctual and professional; well liked by volunteers, management and colleagues.

Career medium 05
Career medium 02

Waco Tribune Herald

Administrative Assistant

- Answered overflow calls from customer service and handled inter-department communication.
- Processed letters for re-billing
- Filed, sorted and organized payroll checks for route carriers and accounting.
- Completed in any other tasks assigned.

- Trained on the Route Smart system to improve better service delivery.


Waco Tribune Herald

Customer Service Manager

- Manage the daily operations of the inbound call center with a team of 6 to ensure quality customer service to our subscribers.
- Researched and resolved subscribers' inquiries regarding billing and or service issues.

- Decreased employee turnover and filled staffing vacancies

Career medium 03

Tarleton State University

Bachelor, Business Management