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Melissa Wise

Melissa Wise

New Job

Mdrn. Group

Brooklyn, NY 11237

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Coldwell Banker

Administrative Assistant

- Provided administrative support to supervising agents
- Screened calls, distributed incoming mail, and maintained an organized and accurate call log
- Coordinated travel arrangements, scheduled meetings, made reservations, and confirmed appointments while maintaining detailed calendars and operating with a high level of efficiency
- Edited and proofread documents for accuracy

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Career
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BCBG Max Azria

Floor Supervisor

- Served as a liaison between upper management and associates
- Recognized as a consistent top seller in the district
- Assisted in organizing special department events
- Mitigated customer concerns to ensure client satisfaction
- Expanded customer base by building and maintaining client relationships

Career

Fordham University

Bachelor of Science, Biology

Madewell

Keyholder/Service Manager

- Produced, planned, organized, and executed in store events that collaborated with successful non profit organizations, local charities, and popular social media influencers
- Delegated tasks to staff to ensure efficiency and maximize productivity
- Managed budgets and filed accurate and organized expense reports
- Monitored and analyzed daily, weekly, monthly and yearly key performance indicators to maximize customer satisfaction and identify areas of weakness
-Drafted event proposals for marketing events

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Career

Mdrn. Group

Executive Marketing Assistant (Temp)

-Created unique and compelling content for several social media channels as well as a collective blog
-Edited and proofread documents to ensure accuracy
-Assisted C-level executives in daily administrative tasks such as copying, scanning, filing, completing expense reports, and managing calendars
-Maintained a high level of confidentiality and urgency while dealing with sensitive information
-Collaborated with graphic designer to help produce flyers, brochures, and other printed materials
-Prioritized time sensitive tasks with urgency

Sweaty Betty

Assistant Manager

-Provide highest level of customer experience to set an example to staff members and ensure client satisfaction
-Maintain optimal floor and stockroom levels to maximize UPT and create a seamless shopping experience for customers
-Recruit new team members, develop coaching plans, and encourage positive staff well-being
-Lead, train, coach, and motivate staff and management team to exceed goals and uphold brand integrity
-Monitor KPIs and give feedback based on consumer buying habits to ensure the success of the store

Lord and Taylor

Sales Associate

-Provided exemplary customer service experience by greeting and assisting customers through out their shopping experience
-Maintained optimal stock levels by replenishing floor merchandise
-Process cash, credit, debit, and check transactions
-Grew client relationships by opening new credit accounts
-Adhered to standards of cleanliness by ensuring the shop floor was sized, spaced, and replenished at all times

Sweaty Betty

Store Manager - U.S. Flagship

-Promoted to manage the U.S. flagship location after 6 months of working for the company
-Recruited, trained, coached, developed, and motivated team to drive sales and achieve and exceed company objectives
-Maintained optimal stock levels and ensure exceptional housekeeping and visual merchandising standards
-Collaborated with local fitness studios and fitness instructors to help drive the business and create successful partnerships, and execute weekly in store events to generate traffic flow and maximize sales
-Communicated with allocations team and logistics team weekly to analyze and correct delivery discrepancies and ensure that units received reflect selling trends

Vince.

Assistant Store Manager

-Analyze store specific metrics to monitor product response, client relationships, sales trends, and marketing outreach efficacy
-Increase and improve conversion rates by providing exemplary customer service and capturing customer information for marketing and promotional purposes
-Acquire and maintain quality client relationships by exhausting all outreach resources
-Streamline in-store marketing materials across team members by drafting templates for client correspondence to ensure brand congruency between company values and store experience
-Drive the business by maintaining product and inventory knowledge while pushing key buys and being proactive about product requests from allocations