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Melissa Ugás

Melissa Ugás

Operations Coordinator

Brave New Films

Greater Los Angeles Area, us

Operations and business affairs professional in film and media production, digital media, and non-profit world. Skilled in Management, Communication, Collaboration, Digital Strategy and Marketing.

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Brave New Films

Operations Coordinator

• Daily operations and business affairs oversight under the VP of Operations
• Facilitate annual and ongoing contracts for office and SaaS platform, digital programs and CMS/CRM (Nationbuilder, Adobe CC, Cisco, Xerox, Time Warner, among many other third-party vendors)
• Standardized on-boarding protocol and drafted documentation that streamlined on-boarding/off-boarding process
• Advanced and reviewed incoming film and media licensing requests, with VP oversight
• Liaison between third-party IT consultants while supporting on-site system administrator in resolving open tickets for office and staff
• Provide key tech support to executive staff and president
• Administrator for G Suite (non-profit level) and MS Office 365
• Oversaw migrations and cutover processes for move from home servers to cloud servers
• Provide DNS and file storage support (DNS Made Easy, AWS, Godaddy.com, Mediasilo)
• Manage office budget and purchases for facility and staff essentials, projects, live events, panels, and conferences

Brave New Films

Digital Distribution and Project Manager

• Implement and execute engagement initiatives and digital projects, guiding strategy with web developers, social media, outreach, production, and development
• Manage a database of 1.7 million; send communications and gather insights regularly to shape future campaigns and content development needs
• Oversee, update, and troubleshoot SaaS, CMS and CRM (Nationbuilder), for main website and action fund site (501c3 and 501c4)
• Run email program logistics and calendar for active and ongoing campaigns, video releases, alerts, and CTAs
• Support Campaign Director in short-form, rapid response, and full-length projects, building partnerships, research and release plan strategy (distribution end of project lifecycle)
• Build and lead in-house CRM training module for organization-wide improvements in workflow and communications
• Strategize and create Adwords campaigns; boost and monitor visibility and site traffic leading up to and during feature film and short film distribution
• Overhauled a complicated action center of the website with third-party web developers; streamlined UX and boosted conversions by 40%
• Copyedit, draft, and format communications and copy for website
• Project asset creation and management in collaboration with Outreach, Graphic Designer, and Social Media
• Manage campaign volunteers and task with short and medium-term projects