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Melissa Tibbetts

Melissa Tibbetts

Flightglobal Customer Onboarding Coordinator

Innovata, LLC

Greater Atlanta Area

Melissa Tibbetts mtibbetts.mt@gmail.com Having been a part of the Implementation/Administrative corporate sector for most of my professional career I possess a wide range of knowledge in Healthcare/EDI, Implementation Processes & Training. Skills ranging from Administrative duties to complex tasks such as: IT He...

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Innovata, LLC

Flightglobal Customer Onboarding Coordinator

Innovata, part of Flightglobal, is a leading source of airline schedules data covering more than 800 carriers worldwide and is a strategic partner of IATA, the trade association for the word's airlines. Innovata licenses its schedules to clients across the air travel and transportation sectors; builds, hosts and maintains a wide range of electronic timetable and route network mapping solutions; feeds a range of third party aviation schedules analysis tools; and offers an affiliate partnership program through www.quicktrip.com to airports and other travel players.
Responsibilities:
Maintain the Production Activity Tracking (PAT) Log to allow for better visibility of products purchased and delivered
Track & manage new customer development and existing customer changes via Salesforce, Assembla, PAT and other reporting tools
Cross train as a backup to the Customer On-boarding Manager, during absences, to avoid operational interruptions
Maintain Salesforce requests, reports and administrator assistance
Internal and external customer sales support
Attend client meetings and assist with determination of project requirements
Assist the On-boarding Manager in the drafting of Statement of Works and Specifications to ensure that the project scope is well documented and managed properly
Effectively and accurately communicate relevant project information to the client, sales, and management
Work effectively with other departments, to ensure successful completion of product development and delivery, on time and that all requirements are met

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