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Melissa J Gentile

Melissa J Gentile

Fraud Prevention Representative

Borderfree

Greater New York City Area

Well-spoken, professional, energetic, confident & personable. With a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.

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Borderfree

Fraud Prevention Representative

• Ownership of ecommerce order fraud analysis queue, supported by several internal & external investigative tools
• Manually review orders by evaluating fraud risk through use of experience and verification tools and taking appropriate action
• Liaise with customers and cardholders via telephone and email to verify additional security details
• Manage review queues and adhere to tight deadlines to ensure orders are fulfilled within cut off time
• Support customer service team with consumer & payment processor fraud inquiry emails and phone calls when necessary
• Help improve capabilities and resources for alleviation and prevention of fraud
• Research information security and fraud prevention techniques and recommend approaches for improving security postures
• Participate in organization policy setting to reduce the risk of loss from fraud, abuse and compliance violations
• Profile and report on fraud trends and attacks and identify high risk trends bypassing the system
• Analyze effectiveness of existing rules in automated fraud screening application and recommend new rules to improve performance

Career medium 06
Career

We're looking to fill a Team Leader, Client Management position in UK-London

Overview:

As an experienced and dynamic Team Leader of Client Management you will manage a portfolio of client relationships with our rapidly growing list of European based brands and retailers and build long-term mutually beneficial partnerships. I...

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