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Melissa Garofalo

Melissa Garofalo

General Manager

ULTA Beauty

Greater Philadelphia Area, us

General Manager at Ulta Beauty

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ULTA Beauty

General Manager

Conducts business analysis that results in the planning and directing of employees to meet or exceed budgeted store and salon sales, expenses, profit and productivity goals in support of district/region strategy.
Promotes and develops ULTA sales and loyalty programs to meet or exceed goals.
Manages sales floor and drives retail and salon sales by: addressing customer concerns, coaching employees, and mitigating product loss.
Communicates with employees through daily warm-ups, store, department and individual sales goals.
Schedules management and retail staff effectively in consideration of store traffic, store Profit & Loss statement and key store initiatives using an automated scheduling tool.
Manages and processes payroll for the store including accountability for Loss Prevention audit payroll, Human Resources sections and meeting On Target standards.
Motivates and leads management team to consistently deliver an uplifting experience for the customer.
Recruits, assesses and hires qualified management team and staff candidates using an on-line application tool in accordance with company hiring policies and procedures.
Implements and facilitates key programs to effectively train and develop staff in the areas of customer service, product knowledge, inventory control and merchandising.
Ensures all company policies, standards and procedures are communicated effectively and are implemented, maintained and followed in a consistent manner.
Executes full-cycle performance management process for store management direct report positions.
Effectively communicates strategy and store direction in alignment with company initiatives to all store employees via appropriate channels.
Manages Impact Shrink Program.
Responsible for the POS system and all related procedures.