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Melina Pagliuzza

Melina Pagliuzza

Guest Services Team Member

Virgin America

Chicago, IL

As a magna cum laude graduate of Loyola University Chicago with my degree in Sociology, excellence and leadership are consistent elements of my experience. As a Guest Service Teammate for Virgin America, I initiate up to 100 interactions per day with a commitment to effective communication, anticipating the needs of my custom...

Message
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"Don't ask yourself what the world needs. Ask yourself what makes you come alive and then go do that. Because what the world needs is people who have come alive." -Howard Thurman
Interests

Civil Rights and Social Action, Economic Empowerment, Science and Technology, Education, Environment, Human Rights, Poverty Alleviation, Social Services

I aspire to become a consultant for corporate social responsibility and for improving systems within nonprofit organizations. I am excited about work that will make use of my strong analytical skills, love for people, and drive for excellence to support positive social change.
Career medium 02

Virgin America

Guest Services Team Member

•Proactively create rapport with guests and anticipate their needs
•Track and report various critical flight activity, filing documentation within hourly deadlines
•Mentor and help train new hires, volunteering in the VBro/VSis mentorship Program

Career

Office of the Cook County Clerk

Equipment Manager

•Set up all voting equipment in assigned polling place before an election
•Troubleshoot equipment problems on election day
•Act as an election judge, maintain general supervision of poll, and assist voters
•Responsible for consolidating and transmitting elections results after the polls close
•Ensure secure delivery of results cartridges and other materials to receiving station immediately following polling close

Career medium 06
Career
Career medium 05

Illinois Department of Human Services

Personal Assistant

•Data entry, budgeting, scheduling, time-keeping and accounts management
•Independently initiated various improvement projects, including electronic file maintenance, data transferal, and system updating
•Developed and supported the implementation of a more efficient screening process

Career

North Park University

Graduate Supervisor

•Provided guidance and supervision to student workers toward goals of excellent service
•Assisted patrons to reconcile accounts and locate literature and media
•Corrected filing errors and restructured the media collection for better accessibility and function

Career medium 02
Career
Career medium 04

Vineyard Christian Church of Evanston

Community Life Intern

•Recruited, coordinated and supported a team of 20 volunteers
•Reviewed literature and conducted interview research on the needs of a growing multicultural community
•Prepared and co-facilitated regular luncheons, events, and membership classes
•Served on-call with emergency response team
•Organized and led a supportive group for young married couples

Career

Vineyard Christian Church of Evanston

Youth Staff

•Served as a mentor to students
•Planned and led fun group activities
•Composed and presented talks about topics in life and spirituality relevant to young people

Career medium 02
Career
Career medium 05

Loyola University Chicago

Office Assistant/Receptionist

•Coordinated communications for instructors and staff personnel
•Directed students to appropriate offices and departmental webpages
•Sorted incoming mail and updated department bulletin boards

Career

Sarah's Circle

Workshop Leader, Outreach Team Member, Front Desk Coordinator

•Researched, strategized and initiated recruitment of individuals and organizations to donate services, successfully replenishing programming options for our clients
•Empowered homeless and at-risk women to develop their strengths and re-enter the workforce
•Created and led workshops on life skills, fitness, and career development
•Managed new client intake, client resource schedules, and prepared monthly event calendars
•Facilitated group discussions on poverty and related issues

Career medium 02
Career
Career medium 04

Vineyard Christian Church of Evanston

Young Adults Community Life Intern

•Organized an anti-hate demonstration at Chicago’s Gay Pride Parade 2010
•Developed a closer network for the young adults community
•Connected individuals to service opportunities and identified and developed young leaders
•Planned and facilitated a 12-week discussion group on healthy boundaries in relationships
•Mediated conflict resolution between individuals in the young adult community

Career

Northeastern Illinois University

Peer Mentor

•Advised students in setting personal goals and developing a two-year plan
•Served as liaison between students, faculty, and administrative services
•Initiated regular communications alerting students to resources
•Led classroom team-building activities and outside group assignments to teach collaboration skills
•Created an interactive website and managed weekly discussion forums
•Offered insight and encouragement to students; holding office hours and remaining accessible

Career medium 01
Career

Self Employed

Private Tutor

•Facilitated learning and improvement in difficult subjects and prepared students for exams

SpaForever

Spa Concierge

•Reserved clients, managed check-in, check-out, and billing processes using accounts software
•Explained and sold specific spa treatments and services based on customer needs and interests
•Maintained orderliness, cleanliness, and professional presentation of retail and reception areas

Career medium 06
Career
Career medium 06

Northeastern Illinois University

Peer Leader

•Coordinated with faculty, staff, and peer leaders to generate a successful Orientation program
•Developed and taught educational workshops on leadership, teamwork and self-development
•Informed groups of up to fifty students and families about the university on tours of the campus

Career

Northeastern Illinois University

Secretary, Student Government Association

• Maintained accurate written records (minutes) of the proceedings of the organization
• Kept file of committee reports
• Maintained the official membership roll
• Processed the general correspondence including the agenda for meetings, and send out notices of meetings
• Ensured the bylaws and rules, a list of committees with their members, a record of membership, and an agenda were available at each meeting

Career medium 01
Career

Lane Technical College Preparatory High School

High School Diploma, Honors Curriculum

Northeastern Illinois University

Sociology

University of Illinois at Chicago

Undergraduate coursework, Sociology

Loyola University of Chicago

Bachelor of Arts, Sociology

North Park University

Graduate-level coursework