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Melanie Rosario

Melanie Rosario

Lancaster, PA

Student at Harrisburg Area Community College

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Lancaster Regional Medical Hospital

Patient Access Representative

Experience started with working at the emergency room department. Obtaining patients demographics, insurance information, and collecting any co-payments due after visit. Updating all paperwork for those patients being admitted to each floor. Answering incoming calls and attending to the family members with updates about their loved ones being cared for. Experience exceeded to the inpatient department. Taking walk ins and those who had appointments on a timely basis. Answering incoming calls, making in hospital pages to reach the nurse supervisors or doctors. Preparing charts for the patients for when they get admitted. Showing professionalism, compassion, and empathy to our patients was our daily value statement.

Career medium 06
Career
Career medium 04

Weis Markets

Pharmacy Technician

Working in a fast paced environment. Taking care of customers always came first. Update the patients insurance policy information in our systems. Paying attention to detail while counting and preparing liquid suspensions for the patient. Answering phone calls, taking refill messages, calling doctor offices or faxing paperwork and scripts for refills. Transferring calls to the pharmacist. Unloading shipments of medications and pharmacy supplies. Tagging and pricing items to stock the counters. Asking customers if they need any guidance for making any kind of decision with over the counter drugs. Of course always double checking with the opinions of the pharmacist. Having teamwork was vital in such a busy place , to have everything run on a system to better serve the customers. Friendliness and compassion is always part of my daily demeanor.

Career

Harrisburg Area Community College

Associate of Science (A.S.), Social Sciences / Medical Social Worker