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Melanie Maggio

Melanie Maggio

Global MPS Program Manager

Xerox Corporation

Rochester, NY. 14625

Global MPS Program Manager, at Xerox Corporation


Xerox Corporation

Manager, Global Program Management Office

-Provide leadership and mentoring to global Program Management Staff
-Ensures coherence to program management standards
-Provide Executive management reporting on program status, issues and risks
-Serves as the overall subject-matter expert in Project Management knowledge areas
-Ensures compliance to established PMO policies, processes, and procedures.
-Enhances and maintains a standard PM process and provide continuous improvement and best practice project management standards, methodologies and lessons learned.
-In partnership with Business manager, ensure strategy and direction of the Program is documented and communicated to value chain partners
-Responsible for ensuring programs progresses through the Program Development Lifecycle
-Drive prioritization of internal activities at all levels and negotiate trade-offs and compromises
-Proactively identify and manage risks and issues pertaining to various programs
-Ensure business requirements are comprehended and prioritized

Career medium 05
Career medium 02


Solutions Business Team, Operational Process Manager

Solutions Business Team, Operational Process Manager
Developing Operational and Management processes for newly formed business team.

Manager, Production Solutions Business Unit
Spearhead development of a strategic multi-year roadmap to establish the production solutions business line. Identify offering and development opportunities based on current and future market trends and dynamics.

Manager, Software Engineering
Directed and mentored Software Engineers, establishing and maintaining software processes and quality standards and providing guidance on technical issues.
Provided leadership in the development of a multi-year strategic roadmap to consolidate and build a common IT delivery infrastructure in support of various business channels to eliminated redundancy and increased productivity.

Information Technology Manager / Business Process Manager
Brought critically needed cooperation and discipline to a $45 million Oracle ERP project. Managed team of 30 software developers, instituted project planning discipline and methods, and assigned accountability to ensure successful completion of the project.



Director, Systems Development

-Managed every aspect of new development projects. Managed staff of 20, with 7 direct reports.
-Managed the software design process including requirement analysis, specifications, design, implementation, testing and related documentation.
-Set technical direction and drive developer productivity through strong design and development processes
-Oversees and monitors the development of systems to ensure projects are within scope, budget, objectives, schedules, and resources commitments.
-Manages relationships with internal and external service vendors to ensure superior service delivery for all application core technologies.
-Drove process and system improvement opportunities to increase development efficiencies and quality and to decrease costs and time-to market, while advocating and encouraging nontraditional ideas.
-Led $8 million project to analyze and re-engineer the current retail branch organization procedures and design of a client/server environment. Project was delivered on-time and within budget.
-Directed the conversion of the existing General Ledger system to a new software application and hardware platform.

Career medium 05
Career medium 04

GENERAL ELECTRIC Consulting Services Division

Project Manager

-Managed the analysis, design and development of client/server systems to replace the existing inventory system and service representative system for Latin America Manufacturing operations. Project was delivered on-time and within budget. Increased the productivity and accuracy of service technicians of 25%.
-Led the analysis, design, and implementation of an on-line pricing system for use by sales representatives at district offices and remote sites. Project was delivered on-time and within budget.
-Developed business procedures and systems applications for a national telemarketing system. Analyzed hardware and software alternatives and developed cost/benefit analysis.


University of Rochester - William E. Simon Graduate School of Business Administration

MBA, Information Technology & Marketing

The College of Saint Rose

BS, Finance & Computer Science