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Melanie Del Aguila

Melanie Del Aguila

Miami

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MCNA Dental (Managed care of North America)

Member services representative, promoted to member services team lead/ supervisor

Provide benefits foe existing members
Verification of member eligibility
Provider look up
Primary dentist change
Referrals
Claims
Motive team to surpass potentials
Call monitors
Handle escalated calls, complaints
Document agents performance day to day
Ensure department policies and procedures were adhered to meet standards

Career medium 04
Career
Career medium 01

TMS Health

Customer service representative

Answered incoming calls from patients needing assistance with prescriptions.
Activated savings cards
Send fulfillments for different medications
Qualified customers for different promotions from TV ads

Career

Flamingo Cleaning Service

Housekeeper

Commercial and residential cleaning

Convergys

Customer service representative

Customer service for AT&T wireless
Answered incoming calls
Answered general questions about billing, troubleshooting issues, phone programming.

Boca Beauty Academy

Cosmetology

Still attending

Atlantic Technical center

Certificate, EKG/ phlebotomy Technician

North Lauderdale Academy High

Diploma, General studies