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Melanie Carriedo

Melanie Carriedo

Deputy Manager

Habib Bank AG Zurich

Dubai

Deputy Manager at Habib Bank AG Zurich

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Habib Bank AG Zurich

Deputy Manager

• Ensure that customer complaints/issues are handled promptly and diligently
• Maintains customer satisfaction and long term relationship with customers
• Providing day to day support to the Top Management Team and Corporate Division
• Facilitate the processing of various day to day general banking branch functions such as authorization of general banking transactions, Issuance of drafts and pay orders, issuance and delivering of cheque books, delivery of return cheques, general fund transfer, etc.
• Responsible for the safekeeping and issuance/activation/deletion of secure keys, web login, ATM cards, credit cards and maintains substantial documentation for the same
• Handles the account opening, closing and maintenance of personal and corporate accounts
• Prepare police report and maintains substantial documentation.
• Prepare credit report requests and follow-up from other banks.
• Takes special assignment as assigned by the Deputy Branch Manager

Career medium 01
Career
Career medium 03

Habib Bank AG Zurich

PA to Head of Consumer Banking / Office Administrator

• Handling administrative matters, issues and concerns as required by SEVP and the division heads (Diary management, Organizing and making appointments, hotel and travel arrangements, taking down minutes, etc)
• Screening telephone calls of SEVP, enquiries and requests, and handling them when appropriate
• Draft and prepare correspondence of SEVP and division heads on request for final approval
• Furnishes and obtains information from other executives or outside representatives.
• Organizes and maintains Head of Consumer Banking’s correspondence and records, and ensure timely follow-ups.
• Consolidating reports of the division heads and ensure that deadlines are met
• Creating and maintaining proper filing system for the projects and activities of the department
• Controlling - ordering office equipment, stationeries and inventory
• Point of contact and liaising with members of staff in other departments or external contacts of the department
• Provide office management support to the department and ensure the smooth and professional running of the office
• Working with HR and help assist with the arrangements for organisational training, Coordinate with the branches and staff regarding the scheduled trainings/seminars
• Assist the Training manager in the bank’s updated policy manual as per UAE Labor Law.

Career

Regus

Customer Service Representative

• Provide professional support to clients e.g. encourage client retention by ensuring customer needs are satisfied
• Act as point of contact for all internal and external client requests and attend to complaints
• Deal with correspondence and preparation of circulars to clients
• Ensure all phones are answered according to the Regus standard to generate a professional and welcoming atmosphere
• Take bookings for meeting rooms, videoconferencing from clients (internal/external), hotel and travel arrangements for clients.
• Ensure the perfect set up of products (show office, meeting room, business lounge) as per Regus Standard (product delivery audit) and support meeting room and videoconferencing facilities
• Responsible in center and client administration
• Actively Up-sell & cross-sell Regus products and services
• Assist the Operations Manager in the monthly billing processing
• Liaise/attend to IT/Telecoms complaints and report faults and maintenance issues.

Career medium 04
Career
Career medium 03

Ayala Life Assurance Incorporated

Business Development Specialist

• Conduct Business Opportunity Orientation Program for the new recruits
• Conduct manpower training programs (Life Basics, Product Knowledge, Basic Training Course 1)
• Plan, direct and evaluate the activities of the Branch
• Implement the company guidelines to the agency force
• Handles and managing the complaints of clients/agency force with urgency
• Develop/implement marketing strategies to develop the branch sales performance
• Prepare yearly project proposal of the branch geared towards manpower development
• Conduct branch meetings to continuously monitor the branch performance
• Recruitment of highly qualified agents
• Preparation of highly competitive sales presentations to clients or big groups
• Assist agents in product sales presentation to clients or big groups

Career

Ayala Life Assurance Incorporated

PA to the Sales Director / Marketing Coordinator

• Coordinate/arrange all the Region regular activities (e.g. Seminars, Conferences, Sales activities, etc)
• Arrange meetings, appointments, accommodation and travel of the Regional manager-VP
• Organising and attending meetings, and ensuring the VP is well-prepared for meetings;
• Preparation of the minutes and agenda of the meetings
• Dealing with correspondence and preparation of external and internal correspondence
• Prepare quarterly newsletter of the region
• Prepare comparative report for strategic planning and presentations
• Coordinating the flow of information from the regional office to the branches
• Consolidating reports from the branch managers and ensure that the deadlines are met

Career medium 06
Career
Career medium 04

Ayala Life Assurance Incorporated

Customer Service Representative

• Attend to inquiries/complaints of clients with urgency
• Maintain professional solid customer relationship
• Pro-active communicate with customers and managing database records
• Draft status report on customer service issues and submit to the regional operations manager
• Pay for, or arrange payment for, any expenses related to the branch
• Prepare/integrate daily/monthly sales performance reports covering various product lines
• Cashiering functions/Account completely and safeguard all funds
• Gathering and assessing background information for insurance applications and claims
• Liaising with clients, agents, accredited doctors and head office underwriters for risk assessment

Career

Palawan State University

BS Accountancy, Accounting