Commonwealth of Pennsylvania
Western Region IDL Workload Manager; Bureau of Human Services Licensing
May 2015 — Present
- Manage the IDL representative’s workload within a 2 billion dollar budget. Oversee and manage the incident and complaint system for over 300 facilities. Assign and/or conduct investigations of reports. Analyze and provide technical assistance and recommendations for statutory, regulatory, and policy implementation and compliance. Develop databases, tracking systems, and inspection tools for statewide use.