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Megan Gederian

Megan Gederian

Guest Services Manager

Hyatt Hotels Corporation

Guest Services Manager at Hyatt Hotels Corporation

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Archer Hotel New York

Director of Housekeeping

• Currently managing a staff of 40 employees of a brand new 180-room Midtown Manhattan boutique hotel while constantly implementing new operating procedures in order to improve out guest satisfaction
• Successfully improved our Forbes standards by over 40% and achieved a Forbes Recommended Rating
• Maintaining a positive relationship with all vendors
• Daily monitoring of expenses balancing rooms checkbook and maintaining quarterly linen inventory
• Successfully implementing Hotel Expert with housekeeping, front office and engineering while being the primary liaison with Hotel Expert

Career medium 06
Career
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Archer Hotel New York

Housekeeping Supervisor

• Implemented written and interactive training materials for pre-opening housekeeping staff according to Forbes standards
• Responsible for keeping weekly inventory and placing orders to vendors

Career

Hyatt Regency Jersey City

Guest Services Manager

Guest Services Manager of a 351-room hotel, providing exceptional customer service to our daily guests while overseeing 25 employees in departments to ensure the successful implementation of all key operations, policies and brand standards.

• Recruiter for hourly and managerial front office positions by sorting through applicants in Taleo and using People Finder Report

• Responsible for managing all social media connections including Trip Advisor, Yelp, Twitter, Facebook, Instagram and Pinterest while most recently leading the hotel on the roll out of New Brand Analytics

• Assisted in leading the implementation of the Design Thinking Process by forming prototype sessions within the hotel to focus on our top Medallia problems which won the 2013 Thomas Edison Award

• Worked with General Manager on the 2013-2014 Business Plan for the Leadership Committee to present to our owners by reformatting the traditional style making it more engaging and visibly appealing in order to grasp more interest on the topics of discussion

• Successfully implemented new We Care format to motivate employees on Guest Experience Management

• Performed a shop for Catering department by acting as potential client for our property and our competitive set then presented the results to the entire Leadership Committee on where they could fill their areas of opportunity

• Leader of our associates by coaching, providing training, running monthly department meetings, scheduling and payroll

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Career
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Hyatt Regency Clearwater Beach Resort and Spa

Corporate Management Trainee

• Learned the essential management skills needed to excel within the Rooms Operation including payroll and scheduling operations
• Gained ability to read and analyze monthly financial reports in order to budget and plan expenditures

Front Office Agent

• Certified Front Office Trainer
• Received Associate of the Month award in March 2011 and Where's Waldo Award in January 2011
• Active member of multiple committees including People Brand, Associate Relations and Medallia

Career

Museum of Science and Industry

Promotions Intern

• Ensured timing of AV presentations for VIP events and worked with multiple television crews promoting new exhibits
• Generated leads with grassroots marketing campaigns

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Career

University of South Florida

Bachelor of Arts (B.A.), Communication and Media Studies

• Production Practicum Performing Arts class
• USF Humanitarian Trip to Costa Rica
• USF Student European Study Abroad Trip