Meagan Sobol

• Working with Business, Marketing, Development, Design, Customer Support and Quality Assurance team members I managed a variety of product lines from planning to execution of day-to-day activities and delivery to market. 

• Responsible for the development and execution of product roadmaps while working closely with the CTO to build a dynamic and talented development team and ensure resource availability.

• Interacted with customers, non-customers, stakeholders and conduct market research to identify and translate product requirements for current and future products. 

• Successfully implemented and maintained agile project management methodologies, principles and daily practices to a distributed team of IT professionals, developers and quality assurance staff. 

• Experience with the software development lifecycle and knowledge of web and cross-platform mobile programming with an understanding of technical development requirements and ability to anticipate and/or react to new technology or other demands.

• Provided overarching management to the quality assurance department, defining test case & test plan requirements and providing guidance on best practices. 

• Introduced and managed customer and sales support by integrating 3rd party solutions to improve feedback, distribute support articles and communicate effectually with customers and internal staff. 

• Developed an intensive training and procedure manual for the Client Care role.
• Implemented new policies and procedures in client care and within the hospital that
effectively increased communication between clients and hospital staff.
• Scheduling of Client Care Team to provide sufficient coverage that met
hospital hours and needs.
• Worked closely with the ER Team including Veterinarians and RAHT's to triage patients,
provide immediate care to critical cases, and increase communication with pet owners.
• Communicated and developed relationships with speciality patients and their owners.