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Md. Amin

Md. Amin

Assistant Food & Beverage Manager

The Palace Luxury Resort

Dhaka

Assistant Food & Beverage Manager at The Palace Luxury Resort

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The Palace Luxury Resort

Assistant Food & Beverage Manager

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employee's concerns.
Uses coaching skills throughout the property. Demonstrates self confidence, energy and enthusiasm. Motivates and encourages staff to solve guest and employee related concerns.

Provides excellent customer service. Responds quickly and proactively to guest's concerns. Understands the brand's service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Follows up to ensure complaints have been addressed to the guest's satisfaction. Develops a relationship with all guests to build repeated clientele internally and externally.

Complies with all corporate accounting procedures. Assists GM as needed with annual Quality audit.

Career medium 05
Career
Career medium 03

Newton International Ltd.

Hospitality Management Trainer & Content Developer

Train new people & make them future asset for Hospitality Industry around the world & develope the contents continuously to meet the global challenges while maintaining the standards.

Conduct training courses for beginners with strong emphasis on practical demonstration and role playing. Responsible for taking classroom lectures using multimedia presentations as well as conducting hands-on demonstrations and detailed practical work. Regularly evaluate students’ performance and give tutorials as necessary. Responsible for assisting in the selection of appropriate training aids and tools, and with the development and maintenance of course content and lesson plans.

Newton Hotel School® is owned and operated by Newton International Limited, a private limited company in Bangladesh that is a wholly owned subsidiary of the Richard Chandler Corporation, Singapore.

Career

Qatar National Convention Centre

Food & Beverage Supervisor

Supervise Daily F & B operation
Cooperate with Managers
Maintain high level of service standard
Train the Associates
Motivate employees
Arrange function rooms according to BEO
Order Staff for functions
Develop ownself

Career medium 04
Career
Career medium 06

The Ritz-Carlton Hotel Company LLC

Food & Beverage Service Team Leader

Supervise Daily F & B operation
Cooperate with Managers
Maintain high level of service standard
Train the Associates
Motivate employees
Arrange function rooms according to BEO
Order Staff for functions
Develop ownself

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Fairmont Hotels and Resorts

Food & Beverage Associate (Shift In Charge)

Maintain day to day operation
Co operate with others
Train the staff

Westin Hotels & Resorts

Food & Beverage Associate (Shift In Charge)

Maintain day to day operation
Co operate with others
Maintain Inventory & Per Stock Level
Communicate with other department

The People's University of Bangladesh

Bachelor of Science in Tourism & Hospitality Management, Hospitality Management

Cambrian College of Applied Arts & Technology Canada, Dhaka Campus

Hospitality Services, Hospitality Management

Government Science College

Higher Secondary Certificate, Science

St. Gregory's High School

Secondary School Certificate, Science