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McKenna Stewart

McKenna Stewart

Consultant

Accenture

Houston, TX

Experienced consultant and project manager; specializing in change management, organizational transformation, communications management, process design and improvement.

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Every moment in our life can be the beginning of great things. ~ Juan Mascaro
Interests

Project management and strategic consulting for a socially responsible business or social enterprise

Bank of America

VP, Associate Readiness Project Manager

• Design and execute associate readiness work plans to deliver procedures, training, and communications for strategic business initiatives and U. S. Government supplemental directives

• Responsible for stakeholder engagement in cross-functional teams, requirements collection for pre-deployment and post-deployment activities, resource alignment, issue resolution, and status reporting to Senior Leadership

• Promoted to Vice President for successfully leading associate readiness delivery for 50 individual work streams in six months associated with the National Mortgage Settlement Program, resulting in $7.25B in loan modifications and debt elimination for 75,000+ homeowners

Career medium 04
Career

Consultant

Accenture

Bank of America

AVP, Communications Manager

• Developed strategic communication plans and managed the distribution of associate readiness solutions to 20,000+ internal associates assisting customers to loan modification

• Created communications and led governance routines with legal, compliance, risk, marketing, process design, investor representatives, and line of business partners to vet discrepancies and obtain approval

• Designed templates and garnered business partner consensus on key communication routines and channels for the Weekly Bulletin and Communications Intake process via SharePoint, saving writers approx. 3 hours per week

• Recipient of Bank of America Global Recognition Silver Award (Jan. 2011) and Gold Award (Dec. 2011) upon nomination from Senior Leadership for consistently seeking opportunities to close critical process gaps within the associate readiness team and driving to create a seamless customer experience for business partners

Career medium 05
Career
Career medium 01

Bank of America

AVP, Securities Specialist

• Supported New York, Boston, Dallas, Chicago and San Francisco fixed-income securities sales representatives through execution of new client account on-boarding process: performed research to validate clients, facilitated account updates between reps and technology team, analyzed workflow reports and reconciled accounts

• Selected by senior leadership to train three offshore resources in India, and visiting international associates, to assist with report reconciliation process

• Recipient of Bank of America Global Recognition Silver Award (June 2010) for increasing associate workplace morale by conducting focus groups and presenting recommendations to Senior Leadership for team engagement activities

Career

Bank of America

AVP, Change Consultant

• Responsible for supporting various work steams for Ariba e-Request enhancements and the international Merrill Lynch Ariba deployment: developed and managed project plans; liaised between technology team and end-users to collect requirements; collaborated with offshore teams in UK and Singapore to resolve issues; organized associate readiness activities; provided on-site support for operational readiness

Career medium 03
Career
Career medium 01

Bank of America

Officer, Intermediate Financial Analyst

• Separately managed two $40MM expense portfolios for internal segments in two-year rotational leadership development program

• Established monthly account reconciliation process and conducted a series of volume/unit cost analysis; resulted in projected cost saves of $1MM annually for technology business unit

• Developed five year forecast model for quarterly updates to check imaging business case; improved forecast accuracy to +/-10% from +/-20% of total expenses

• Appointed to LaSalle Transition Assessment Team in Chicago, IL Aug. 2007 – Oct. 2007; partnered with management to analyze financial statements and recommend revenue opportunities and cost savings, developed presentations for leadership meetings, liaised between transition team and BAU business partners

Career

Target Store

Store Executive Intern

• Received training in: Human Resources, Asset Protection, Guest Service, Sales Floor, Replenishment, and Logistics. Replaced the General Manager as Store Leader-On-Duty during rotating shifts; delegated responsibilities among team members while supervising store activities

• Planned and successfully executed a special project to streamline the efficiency of advertisement preparation; recommendation resulted in an average time savings of 1.5 hours/week and approx. $200 expense reduction/month

Career medium 03
Career
Career medium 02

General Electric Advanced Materials

Customer Service/Service Recovery Intern

• Investigated and resolved customer billing claims; reconciled accounts; conveyed account status to customers and sales representatives.

• Reduced customer billing error claims by 15% within 4 months by analyzing data and recommending improved procedures to customer service representatives. Analysis identified 60% of customer billing error claims as a direct result of mis-keyed order entries.

Career

Hampton Inn and Suites

Guest Services Representative/Night Manager

• Responsible for: managing the front desk while ensuring guest and property safety; accommodating guests with various reservation requests; maintaining inventory of vacancies, reservations and room assignments; and issue resolution

• Performed accounting data entry activities and account reconciliation, such as closing the daily guest ledger, posting and reviewing charges for accuracy, and recording daily revenue

• Negotiated rates with guests, resulting in a 5% increase in hotel occupancy

• Increased customer satisfaction rating by 10% over six months by providing exceptional customer service and being attentive to their needs

Career medium 06
Career

University of North Carolina at Charlotte - Belk College of Business

Bachelor of Science, International Business