MBA Curry

Develop service procedures and policies to further streamline our processes while identifying areas of improvement
Manage, mentor and develop the customer service team
Generate and supervise the flow of quotes, orders, and shipments
Communicate directly with reps and direct customer regarding quotes, order, and products
Responsible for managing Warranty and Mechanical issues returns; oversee returns
Handle customer complaints and issues though investigate and collaboration with other team members
Analyze and maintain accurate records of customer service KPIs
Work with Accounting on pricing issues
Monitor inventory to make sure that parts are available for pending orders