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Maybelle delaCruz

Maybelle delaCruz

G Puyat Pio del Pilar Makati City, 1230 Philippines

Customer Service Representative at GE Capital

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POLYMER INTERNATIONAL PTE LTD

Marketing Executive

1) Sales and marketing of polymer products such as Epoxy Flooring, Industrial Coatings, Epoxy and Polyurethane Coatings to customers in assigned countries mainly Singapore, Malaysia, Thailand, Indonesia and China.

2) Handle customers’ inquiries technical information.

3) Enhance relationships and increase revenue growth from existing customers

4) Work closely with regional associates to derive marketing plans tailored to their local markets.
To develop market insights and identify opportunities to drive regional synergy and collaboration

5) Provide support in developing leads generating on and offline marketing campaigns, leveraging a mix of traditional and new approaches.

6) Understand the regional market needs; keep abreast of technology developments/trends and competitive situation.

7) Manage with external vendors to ensure the quality of work for outsourced projects, adequate resources are available during various phases of the project.

8) Liaise with team members to ensure that all tasks and deliverable are proceeding according to schedule.

9) Coordinate with HQ (RPM-Belgium) and sales companies on global and regional website to make sure marketing tools and updates are calibrated.

Career medium 03
Career
Career medium 05

GE Capital

Customer Service Representative

1) Answer inbound calls from stores and customers regarding all facets of Client Credit Card

2) Resolve credit inquiries on new accounts and authorize sales on existing accounts

3) Make use of problem solving/decision making skills to achieve the highest level of customer account life cycle satisfaction

4) Maintain and improve customer/client relations

5) Consistently improve overall activation and retention of cardholders

6) A confider GE volunteers member

7) Successfully completed the GE Process Mapping Concept

8) Participated in the training department in training newly hired agents as one of GE's official Floor-walkers.

9) Awarded for having lowest AHT (Average Handling Time) of the year (2008).

Career

TeleDevelopment Services, Inc.

Human Resource and Phone Screener

1) Acquire lists of applicants from the Sourcing Team .

2) Conduct phone interviews to screen applicants based on their communication skills.

3) Score the applicants based on key performance indicators for communication skills requirements.

4 ) Schedule qualified candidates for an examination.

5) Update pertinent reports relevant to scope of responsibilities.

6) Appropriately and properly file all documents of the section.

7) Perform other tasks relevant to the duties and responsibilities of the position.

8) Achieving the Phone Screening Team's daily and monthly target by working together with the other team members.

9) Producing quality endorsees for testing, utilizing effective and process-driven methodology.

10) Successfully completed the TeleDevelopment Phone Screening Skills Training Program.

Career medium 04
Career
Career medium 05

Holland America Line

Front Desk Attendant

1) Assists passengers with translation services.

2) Provides translations for printed material such as shore excursion pamphlets, menus, and the on board activities newsletter.

3) Serves as a translator for public announcements and for communications between the Documentation Officer and customs and immigration officials.

4) Providing guest satisfaction

5) Answer guest questions, resolve passenger complaints and provide front desk services.

6) Front desk services include registering guest credit cards, processing account payments, exchanging currencies and auditing guests bills on night shift duties.

Career

KGB Philippines (formerly INFONXX - US & UK Directory Assistance

Customer Service Representative

1) US Directory Assistance DA Account

2) Providing excellent customer service that makes customers always feel welcome, important, and appreciated.

3) Responding with a strong sense of urgency to resolve customer inquiries in a timely manner.

4) Fielding customer inquiries, concerns, or issues received via toll-free phone numbers, and answering all routine inquiries which includes driving directions in the United States.

5) Voted as one at the top ten agents with the lowest AHT (Average Handling Time).

Career medium 02
Career
Career medium 06

The FORUM Entertainment Corporation

Account Executive

1) Developed and maintained close relations with local business community in order to fulfill client’s needs more effectively.

2) Promote services through conventions, trade shows, public relations, etc.

3) Attended all seminars, services, applications, and instructors in order to discuss and explain materials to prospective clients.

4) Provided telemarketing services to potential clients and assist in coordination and implementation of telemarketing activities by contracting companies.

5)Visitedd potential clients and explain our services.

6)Observe trainers to become familiar with each personality to provide adequate discussion with and feedback to clients.

7)Work with marketing to develop new leave-behind product(s), newsletter, advertising materials, etc.
8) Succeeded in closing sales.

9)Assist in the screening of potential instructors.

Career

California Pizza Kitchen

Host

1) In-house marketing expert.

2) Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons: Scheduled dining reservations and arranges parties or special services for diners.

3) Greets guests, escorts them to tables, and provides menus.

4) Pacified complaints of patrons.

5) Assigned work tasks and coordinated activities of dining room personnel to ensure prompt and courteous service to patrons.

6) Inspecting dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.

Career medium 05
Career

University of the Philippines Los Banos

Masters in Development Communication

Ongoing student since October 2013

Mindanao State University

Bachelor's degree, English Language and Literature, General

nasugbu west central school