X Vision Hair and Accessories
Sales- Customer Service
September 2004 — December 2013
Primarily responsible for maintaining effective customer service for all customers by utilizing excellent, in-depth knowledge of company.
Position responsibilities included:
1. Developing and implementing procedures pertinent to the effective and efficient operation of the Customer Service Department.
2. Set performance standards to meet service goals of company.
3. Provided feedback to company regarding service failures as well as customer concerns.