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Maureen West

Maureen West

Senior Manager, Global Launches

ExactTarget

Carmel, IN

Senior Manager, Global Launches at ExactTarget, a salesforce.com company

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ExactTarget

Senior Manager, Global Launches

• Lead large cross-functional teams to ready the organization for product launch
• Build collaborative teams to execute against launch plan.
• Work closely with product teams to define launch strategy
• Defined launch framework to communicate expectations of launch activities to product teams
• Work with marketing team to develop market launch strategy

Career medium 06
Career
Career medium 02

ExactTarget

Implementation Consultant

• Lead consultative engagements with marketing-focused business teams to define and implement their technical and business related communication needs.
• Lead implementation consultant for Early Adopter program to migrate Fortune 1000 clients to new sophisticated software platform.
• Developed processes for internal software launch including a Discovery and Implementation process to be rolled out to 150-person Services Organization.
• Engaged with cross-functional teams to resolve complex technological issues, acting as liaison and communication point.

Career

Aprimo

Technical Writer

Career medium 01

ExactTarget

Team Lead, Operations

•Managed team responsible for creating application accounts for external clients according to contract details.
•Forged relationship between Product and Provisioning to ensure features were efficiently added to internal administration system, as well as understood by Provisioning team for addition to client accounts.
•Identified and led cross-functional team to provide insight on business processes to enable organization and ensure successful product launches through systems.
•Restructured mechanism to gather system requirements to efficiently incorporate new products into product catalog.

Career

ExactTarget

Business Analyst

• Facilitated cross-functional teams to determine business requirements for major internal business need.
• Developed team processes to manage intake of business requests, management of those requests, and execution of those requests by various team members.
• Partnered with business areas to identify and mitigate risks to change of business processes.
• Negotiated process outcomes that have company-wide impact to the satisfaction of business areas involved.

Career medium 01
Career
Career medium 02

Eli Lilly

Quality Consultant

• Measure and assess quality performance across 175-person IT department including audit activities, action plans, and other defined measures.
• Initiated development of processes and implementation for vendor audits, requirements elicitation, system retirements, and global company standards.
• Directed vendor evaluation process to determine risk to Lilly of engaging third party vendors dependent on type of service provided.
• Lead project team efforts to identify efficiencies for validating systems by determining where and how to right-size deliverables dependent on a documented risk assessment.

Career

Various Consultants

Quality Assurance/Technical Writer

- Created, reviewed, and maintained validation packages for supply chain management applications to comply with FDA guidelines.
- Established quality forum consisting of 15 colleagues to discuss policies/procedures and general issues pertaining to validation.
- Selected to participate in computer system remediation project and took on the role of lead technical writer for a 4-person team.

Career medium 05
Career

Purdue University

MS, Education

Purdue University

Bachelor of Arts (BA), English Literature (British and Commonwealth)

Deerfield High School