The Hartford - Law Offices of Darlene M. Sharp
Operations Team Lead - Legal Department
June 2014 — Present
Lead and supervise team of 20 legal assistants in a 50+ person in-house law office. Collaborate with Managing Attorney and Law Office Administrator to handle everyday operations, including managing workflows and coverage teams, interviewing and hiring new team members, offer training on policies and procedures, responsible for planning and leading weekly huddles, monthly one-on-one check-in/coaching meetings with direct reports and oversee and approve entry of PTO/timesheets. Create and deliver written and in-person performance reviews twice yearly. Compile monthly financial reports and gather statistical metrics for entire office performance for case counts, file openings/closure ratios, billables and penetration results. Provide prompt assistance to support staff and attorneys with daily administration issues, including printers, phone/fax, ATO (computer program), office equipment, personnel and procedural issues. Plan team building events, including birthday celebrations, company picnic, yearly attorney summit and other celebrations. Assist attorneys and support staff with tasks and special projects when coverage is necessary.