Liberty Mutual/Helmsman Management Services
Sr. Claim Consultant
February 2002 — Present
Hired in Columbus Helmsman office in February 2002. Promoted to Sr. Case Manager and relocated to Glendale in December 2004 to be part of UPS dedicated team. Transferred back to Columbus office in 2006. Multiple Top Ten performer. Worked in multiple jurisdictions and understands subtle differences of handling insured vs Helmsman customers. Participated in focus group to build Dashboard application in ExPRS. Member of Level 1 QA Team.