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Matthew Phillips

Matthew Phillips

Mortgage Loan Processor

USAA Federal Savings Bank

Tampa, FL

Mortgage Loan Processor at USAA Federal Savings Bank


USAA Federal Savings Bank

Mortgage Loan Processor

- Process complex VA and Conventional mortgage applications from originations to closing
- Analyze member financial and credit data to comply with bank and investor guidelines
- Contact member through various channels to obtain loan documentation required for approval
- Review account conditions and ensure documentation meets bank and investor guidelines
- Order title, verification of employment, appraisal, and payoff for each loan
- Review and approve flood certifications
- Review Home Owner’s Insurance documents to ensure coverage adequacy
- Promoted to Mortgage Loan Processor II in May 2013.
- Promoted to Mortgage Loan Processor I in November 2013.

Career medium 01
Career medium 05

Capital One

Fraud and Disputes Analyst

Investigate alerts on fraud detection systems to prevent fraud
- Identify and document fraudulent activity
- Resolve escalations as a part of the Escalations Resolution Team
- Identify difference between fraudulent transactions and valid disputes
- Initiate disputes on transactions based on client request
- Make outbound calls to merchants in an attempt to resolve disputes
- Provide world class customer service
- Identify additional products and services that may be valuable to client and cross-sell


JPMorgan Chase

Home Equity Collector

- Attempt to collect and cure fees and past due balances on home equity mortgages
- Meet monthly collection quotas in a highly regulated and fast paced environment
- Basic account maintenance and customer service
- Promoted to Job Coach in November 2011
- Train and Coach new Hires and tenured employees
- Process loan extensions and credit line re-ages

Career medium 04
Career medium 04

CVS Caremark Corporation

Shift Manager

- Ensure standard operation of the front store and pharmacy during business hours
- Ensure daily cash deposit is prepared and transported to the bank
- Responsible for ensuring new and tenured employees are properly trained and coached
- Responsible for opening and closing store and pharmacy
- Assist as pharmacy technician when prompted by volume of clients
- File and process insurance claims
- Provide exemplary customer service to each client.


Embry-Riddle Aeronautical University

Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General

Hillsborough Community College

Associate of Arts (AA), Computer Science

Alonso High School

High School Diploma