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Matthew Johnson

Matthew Johnson

PC/Desktop Support Specialist 3

L-3 Communcations

Sandy, UT

Computer Specialist at L-3 Communcations

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L-3 Communcations

PC/Desktop Support Specialist 3

• Increase end- user productivity by supplying training to various software and hardware systems.
• Decrease major incidents by opening better channels of communication with end users and managers.
• Maintain and repair network infrastructure and equipment at almost 100% uptime.
• Installed, troubleshot and repaired network infrastructure and equipment. Configured and installed workstations and servers.
• Provided level I & II computer support for over 500 employees and 250 computers in ten locations around Utah and Wyoming and installed and supported software proprietary to the FAA
• Provided level III support for Safeboot and McAfee Endpoint encryption tools to level II computer techs in the western half of the U.S.
• Manage computer and user accounts in Active Directory

Career medium 06
Career
Career medium 05

S&K Global Solutions

PC/Desktop Support Specialist 3

• Increase end- user productivity by supplying training to various software and hardware systems.
• Decrease major incidents by opening better channels of communication with end users and managers.
• Maintain and repair network infrastructure and equipment at almost 100% uptime.
• Installed, troubleshot and repaired network infrastructure and equipment. Configured and installed workstations and servers.
• Provided level I & II computer support for over 500 employees and 250 computers in ten locations around Utah and Wyoming and installed and supported software proprietary to the FAA
• Provided level III support for Safeboot and McAfee Endpoint encryption tools to level II computer techs in the western half of the U.S.
• Manage computer and user accounts in Active Directory

Career

Salt Lake County Division of Youth Services

PC and Network Technician

Gave end user support on PCs, MS network, and various office productivity applications to over one hundred employees.
Configured all hardware components and operating systems for Windows 98, 2000, XP, and Red Hat and facilitated trainings on computer use.
Coordinated care of over one hundred computers and printers in a timely and efficient manner.
Prepared software documentation and manuals.
Provided computer training to new employees to decrease their time of adjustment into a new computer environment.

Career medium 03
Career

University of Utah - David Eccles School of Business

M.S., Information Systems

University of Utah - David Eccles School of Business

B.S., Finance

University of Utah - David Eccles School of Business

B.S., Information Systems 2008