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Matthew Hancock

Matthew Hancock

Co Manager

Jean Therapy

Baton Rouge, LA

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New York & Company

Support Manager

Oversaw inventory processes and back of house operations.
Worked in collaboration with visual manager to ensure timely execution of bi monthly product and marketing updates.
Maintained inventory reporting, customer orders, and product requests according to sell through.
Managed sales floor operations and oversaw customer service standards.

Career medium 06
Career
Career medium 02

Call It Spring

Store Manager

Plan and direct staffing, training, and performance evaluations to develop and control sales and service standards.
Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
Oversaw customer service in compliance with company standards and responding to customer inquiries and complaints.
Direct and supervise employees to develop and maintain individual performance, customer service skills, product and operational knowledge.
Monitor sales floor activities to ensure that customers receive quality service.
Hire, train, and evaluate personnel in sales, promoting or firing workers when appropriate.

Career

Charlotte Russe

Assistant Manager / Acting Store Manager

Ensured the daily operations, visual maintenance and customer service standards of the districts largest volume store.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Assisted in hiring and training of staff, including part time sales, management support staff, and full time management.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Ensured the daily operations, visual maintenance and customer service standards of the districts largest volume store.
Monitored all inventory processes and oversaw the daily upkeep of the sales floor and back of house operations.
Oversaw weekly store wide updates adapting company directives to meet store demand.

Career medium 04
Career
Career medium 03

Jean Therapy

Co Manager

Managed, processed, and maintained reporting for all inventory, pricing, sales, shipping/receiving, transferring, returning, and sending of merchandise
Ensured timely follow up on customer special orders and issues, resolving these problems to the satisfaction of company policies and to the customer
Maintained daily upkeep of product presentation and directed required modifications to store’s layout and merchandise placement.
Delegated, motivated, and supervised staff to develop and maintain individual sales, superior customer service skills, product knowledge, and all operational topics

Career

Solstice Sunglass Boutique

Assistant Management

Examined merchandise to ensure that it is correctly priced and displayed as advertised.
Review inventory and sales records to prepare reports for management and corporate departments.
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Maintained optimum staffing by estimating consumer demand, anticipating sales and scheduling employees in accordance with company policy.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Career medium 04
Career
Career medium 03

Levis

Assistant Management

Maintain daily upkeep of product presentation and preform required modifications to store layout and merchandising.
Process, monitor discrepancies, and maintain store inventory in accordance with company policy.
Provide quality customer service, communicate and resolve customer issues to the satisfaction of corporate policy and the customer.

Career

Louisiana State University

BA, Psychology