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Matt Emborsky

Matt Emborsky

Indianapolis, IN

Unemployed Software Developer

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Prime Distribution Services

IT Support

Software Development:
- Developed detailed error tracking system to reduce daily error rate of transfer between two inner use systems by 80% in under 6 months. ~50% of daily activity was to maintain and handle these cases.
- Provided software related technical support to end users for Warehouse Management Systems.
- Interfaced with third party vendors for problem resolutions to third party software.

IT Support:
- Planned and executed multiple terminal server user consolidations to improve management and user accessibility of provided services.
- Planned and executed a designed network change for isolating pick-to-display devices to prevent network congestion and provide constant high level of data connections on a low bandwidth network.
- Consolidated users in corporate Active Directory domain for easier administration and to provide all new levels of security for all users, including third party vendors, where no security previously existed.
- Worked with other IT personnel to stabilize the server environment to provide a higher level of service and get into a proactive support role instead of being reactive to support.
- Provided an average of 20 trouble tickets a day support including desktop, printer, and various hand held computer equipment issues.

Skills Used: Microsoft [Server, Desktop, Windows Mobile, SQL Server, Office, Exchange, IIS], Symantec Backup Exec, Exacta, SYSPRO, BlackBerry [Server, Handheld], Cisco [Routers and Switches], PHP

Career medium 02
Career

Herff Jones

Mac Support Technician

- Provided an average of 5 trouble tickets a day support including desktop and printer issues.

Skills Used: Mac OS X, Microsoft Office

Gamma Code

Network Administrator and System Administrator Intern

Software Development:
- Developed new custom Crystal Reports for clients usage in their Primavera Expedition installation.
- Developed new SugarCRM module to map customer business types to Google maps for improved location awareness for our clients needs.
- Developed new web sections for client websites using previously established proprietary php web library.
- Established website to monitor network traffic utilization using MRTG, SNMP, and php.
- Assisted with the maintenance client websites.

Systems Administration/Network Administration:
- rovided daily system administration maintenance tasks including Exchange management and Active Directory administration.
- Performed various tasks relating to Network Administration utilizing Cisco equipment establishing new network topology for clients to utilize VPN access via RADIUS Authentication to Windows Active Directory.
- Provided an average of 15 trouble tickets a day support including desktop, printer, and VoIP issues.
- Planned and established a testing environment to assist with the solution of client trouble ticket issues as well as to provide a way to test new applications for potential deployment.

Skills Used: Microsoft [Server, Desktop, SQL Server, Office, Exchange], Linux, Cisco [Routers, Switches, PIX Firewalls], Sybase, Crystal Reports, Expedition, BlackBerry Server/Handheld

Career medium 06
Career

Indiana Institute of Technology

Bachelor of Science, Computer Science