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Match Bradford

Match Bradford

Training Specialist with Direct Reports

HSN

St. Petersburg, FL

Training Specialist at HSN

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HSN

Training Specialist with Direct Reports

- Conducted both remote and in-house training for the HSN call center

- Developed the facilitator's guide for both sales and service training

- Led the project team that developed and implemented the model for assessment used by the learning and development department

Career medium 05
Career
Career medium 04

Apple Retail

Manager

- Managed the Service and Support department of the Apple store

- Responsible for the development of 30 employees, including trainers, repair technicians, admins, and leads

- Reviewed and responded to performance metrics as well as held individuals accountable to those metrics

- Responded to customer concerns and worked towards positive resolutions

Career

Apple Retail

Market CORE Facilitator

- Facilitated new hire training for all new hires in the Tampa market

- Organized logistics for new hire training

- Built and developed a team of facilitators and mentors for new hire training

Career medium 06
Career
Career medium 01

Apple Retail

Creative

- Provided one on one training sessions on apple products and software

- Facilitated workshops for customers and employees

- Mobile device technician

- Responsible for the planing and logistics of all workshops and special events in the store

Career

District School Board of Pasco County

Director of Bands at J.W. Mitchell High School

- Took over a little known program and brought it to state wide recognition

- Increased the budget from $25,000 to $100,000 allowing the hiring of a staff of 10 contracted instructors and providing many more opportunities for the students

- Under my direction, the band was the first band in Pasco county to score above an 80 in competition

- Percussion section was rated number 1 in the state of Florida

- Created a music technology class utilizing Appleā€™s iLife suite to teach music

Career medium 05
Career

University of South Florida

B.S, Music Education