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Massamba SOW

Massamba SOW

National IT Officer

World Food Programme


National IT Officer at World Food Programme, ITBMC


World Food Programme

National IT Officer

WFP is the world's largest humanitarian agency fighting hunger. My tasks include:

- Leading the delivery of IT support and the IT team in the office. Produce the IT service catalog, coordinate the procurement actions and devices configuration, deployment. Devices include: Servers, PBX, Video, Telephony, Phones and Tablets.
- Acting as the default IT and technology related questions' interlocutor in office for both management and staff.
- Discussing with external partners for the provisioning of IT and telecommunications solutions: VSAT services, vehicles tracking, radio resources management.
- Doing System administration and IT support on: Active Directory, Office 2013, Sharepoint, Citrix, Lotus notes, WSUS, Symantec backup solutions and Sophos Antivirus
- Following-up Network and service management with ITIL ready solutions: Zoho's Manage Engine and Op Manager and VMWAre. Other solutions included for: WAN Monitoring, Cloud computing, AD Self service.
- Enabling team's vision to provide technical support and testing new solutions for colleagues in the West and Central African regions involved in field missions.

Career medium 03
Career medium 06

Amnesty International

IT Support

Provided IT and technical support and system administration for the West Africa regional bureau under supervision of the regional director:

- Windows (Clients) and Linux (Servers)
- Users assistance on IT solutions
- Wired and Wireless networks
- Troubleshooting and preventive maintenance


Plan International

ICT Assistant

Provided IT and Telecommunications support to the West African regional office of Plan under the functional supervision of the regional IT officer and as part of the admin department:

- Did IT services and support for all users in office: Windows XP, Citrix clients and on corporate software.
- Performed Data Center management: Windows 2003 server, Active Directory, NAS server, Automated backups with various solutions.
- Network management with Spiceworks, Solarwinds and Riverbed solutions.
- Prepared IT procurement plan and solutions deployment
- Been office's technical focal points for ICT for development projects with Nokia solutions and Ushahidi's frontline SMS. Conducted field training in Benin and Senegal on electronic surveys and data gathering.

Career medium 04
Career medium 06

ZTE Corporation

BSS Engineer, Field Manager

Implementation of third operator turnkey project. Rollout and teams management in different areas of Senegal:

- Leaded site selections, surveys and acquisitions with sub contractors: various missions in all senegal regions.
- Conducted negotiations with owners and authorities including conflict management and legal or administrative processes.
- Reviewed packing lists and site dispatch on close collaboration with logistic head.
- Coordinated all technical aspects of site implementation and commissioning: civil works, adequate and cost efficient power supply to CDMA equipment installation.
- Supported core network supervision.



BSS Radio Engineer

Under the supervision of project managers, closely collaborated with Orange on first 3G pilot project in West Africa:

- Helped with the finalization and validation of the radio planning with drive tests, radio simulations on calibrated models
- Prepared and dispatched packing lists for all sites collaborating with Logistics
- Ensured the role of technical supervisor and interlocutor for main project manager
- Proceeded with sites installations and commissioning with multi cultural teams of sub contractors
- Radio Network planning and optimization for other ongoing projects

Career medium 01


Certificat de Formation, Web/Multimedia Management and Webmaster

Institut Africain de Management

MBA/MGO, Business Administration/Gestion des organisations


IT Business Manager Certified, IT business

Ecole Supérieure Multinationale des Télécommunications

Ingénieur des Travaux, Telecommunications Network

Institut Supérieur de Technologie Industrielle

Brevet de technicien supérieur en Informatique Industrielle, IT

Centre D'Entreprenariat et de Développement Technique <G15>

Brevet de technicien supérieur en électronique industrielle, Electronics