Customer Experience Lead
April 2015 — Present
Your amazing online presence is right this way.Create your profile
Provided an exceptionally smooth experience for customers ordering eyeglasses and sunglasses online through email, phone and LiveChat using the Warby Parker voice. Helped maintain company's industry top Net Promoter Score (NPS) ranking in customer happiness.
Processed and analyzed more than 100 prescription eyeglass orders per day. Coordinated prescription information among eye doctors, optical labs, and customers.
Planned promotional events for the Southern Proper Clothing Brand
Used Social Media to increase awareness and sales for the brand
Served as a liason with parents and students in the Office of Admission by giving tours, phones calls and serving on panels
Assisted in day-of coordination for weddings and other events
Coordinated the setup of the wedding ceremony and reception space as well as food service
Maintained a positive and happy environment for the bride and groom's family and guests
Managed communication campaign for Cancer Prevention Study-3 across Kentucky
Created and edited newsletters, radio advertisements, newspaper articles
Attended press conferences, radio shows and telethons on behalf of organization