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Mary Michael Daunhauer

Mary Michael Daunhauer

Customer Experience Lead

Warby Parker

Nashville, TN

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Warby Parker

Customer Experience Lead

Warby Parker

Customer Experience Associate

Provided an exceptionally smooth experience for customers ordering eyeglasses and sunglasses online through email, phone and LiveChat using the Warby Parker voice. Helped maintain company's industry top Net Promoter Score (NPS) ranking in customer happiness.

Processed and analyzed more than 100 prescription eyeglass orders per day. Coordinated prescription information among eye doctors, optical labs, and customers.

Southern Proper

Campus Representative

Planned promotional events for the Southern Proper Clothing Brand
Used Social Media to increase awareness and sales for the brand

Saint Louis University

Student Ambassador

Served as a liason with parents and students in the Office of Admission by giving tours, phones calls and serving on panels

Career medium 01

Overlook Farms

Special Events Intern

Assisted in day-of coordination for weddings and other events
Coordinated the setup of the wedding ceremony and reception space as well as food service
Maintained a positive and happy environment for the bride and groom's family and guests

Career

American Cancer Society

Marketing and Communications Intern

Managed communication campaign for Cancer Prevention Study-3 across Kentucky
Created and edited newsletters, radio advertisements, newspaper articles
Attended press conferences, radio shows and telethons on behalf of organization

Career medium 01
Career

Saint Louis University

Bachelor of Science (B.S.), Business Administration and Management - Marketing