Warby Parker
Customer Experience Lead
April 2015 — Present
Mary Michael Daunhauer
Customer Experience Lead
Warby Parker
Nashville, TN
6
Followers
Warby Parker
Customer Experience Associate
October 2014 — April 2015
Provided an exceptionally smooth experience for customers ordering eyeglasses and sunglasses online through email, phone and LiveChat using the Warby Parker voice. Helped maintain company's industry top Net Promoter Score (NPS) ranking in customer happiness.
Processed and analyzed more than 100 prescription eyeglass orders per day. Coordinated prescription information among eye doctors, optical labs, and customers.
Southern Proper
Campus Representative
August 2013 — May 2014
Planned promotional events for the Southern Proper Clothing Brand
Used Social Media to increase awareness and sales for the brand
Saint Louis University
Student Ambassador
April 2011 — May 2014
Served as a liason with parents and students in the Office of Admission by giving tours, phones calls and serving on panels
Overlook Farms
Special Events Intern
September 2012 — May 2013
Assisted in day-of coordination for weddings and other events
Coordinated the setup of the wedding ceremony and reception space as well as food service
Maintained a positive and happy environment for the bride and groom's family and guests
Career
American Cancer Society
Marketing and Communications Intern
June 2012 — August 2012
Managed communication campaign for Cancer Prevention Study-3 across Kentucky
Created and edited newsletters, radio advertisements, newspaper articles
Attended press conferences, radio shows and telethons on behalf of organization
Career
Saint Louis University
Bachelor of Science (B.S.), Business Administration and Management - Marketing
2014
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