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Mary McDermott

Mary McDermott

Customer Sales & Support

Southwest Airlines

Peoria, AZ

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Southwest Airlines

Customer Sales & Support

* Responsible for answering incoming phone calls, making and changing reservations, educate our customers on the tools available to them through southwest.com and generating sales revenue by promoting all products and services offered by Southwest Airlines.
* Meeting and exceeding customer expectations by providing excellent customer service and educating customers on the value we are providing.
* Problem solving and handling customers who are dissatisfied

Career medium 01
Career
Education medium 03

Sonoma State University

Communications Media Studies

1990-1993‚ÄčSonoma State University‚ÄčSonoma, CA
* Communication Studies
* Reporter for the Sonoma State Star; Radio personality for KSUN; public speaking; journalism, Marketing

Education