Actively Seeking New Opportunities
October 2013 — Present
Highly effective listening skills to ascertain customers’ needs, and determine appropriate action required for resolution. Excellent verbal skills for explaining complex issues to customers. Excellent written communication skills.
Computer Skills : Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet. Strong keyboarding skills and the ability to enter data with speed and precision.
Knowledge : Demonstrates knowledge of customer needs and carious processes and procedures in own work area as well as a general understanding of processes in related work areas. Has a broad understanding of how Medavie Blue Cross works.
Analytical Thinking: Uses business knowledge and experience to solve routine problems. Asks questions to determine the sources of the problem; discusses possible solutions and makes suggestions.
Communication Skills: Communicates clearly and confidently verbally and in writing to a variety of audiences. Demonstrates the ability to tailor information and delivery to suit the nature of the material, audience and situation.
Customer Orientation : Regularly handles routine customer questions and problems independently and proactively manages and monitors customer satisfaction while providing friendly and courteous customer service.
Execution and Organizational Skills : Organizes work and information in a well thought out manner to deliver on specific tasks and milestones to meet deadlines. Exhibits high levels of energy and perseverance on the pursuit of established goals.
Team Work Skills : Demonstrates an understanding of how the job contributes to the overall work unit and helps others with problem situations without being asked.