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Mary Garten

Mary Garten

Spare Parts Specialist

FANUC America Corporation

Greater Detroit Area

Spare Parts Specialist

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FANUC America Corporation

Spare Parts Specialist

Customer service representative for the Spare Parts cRc - Customer Resource Center

In my position, I have wide variety of different responsibilities:

-Answer and distribute a high-volume of calls, emails, chats, and faxes in a state-of-the-art, fast-paced call center
-Satisfy customers' needs, questions, and concerns
-Communicate customers' needs to other groups and management to help facilitate an environment of openness and transparency that meets or exceeds customer expectations
-Process purchase orders and quotes for general industry, automotive, and integrator customers
-Develop relationships with assigned "care customer" accounts
-Consistently complete large number of spare part and software orders, ranging from $500K-1 million for hundreds of items each month
-Work to improve lead times via urgent expedite requests
-Assist the Down Robot Specialist in locating spare parts for urgent orders
-Continually learn new processes, applications, techniques, software, and general knowledge about robots and robotic systems
-Configure robotic controller and PC software
-Register customers' ROBOGuide and PC software
-Proficient use of Microsoft Office and Word, Baan, CCM, cRc Online, and other FANUC applications/software
-Experienced use of Microsoft Excel,
including with macros
-Train and mentor new hires to produce results at the managing staff's high expectations
-Run daily and weekly reports in Excel and Safari ReportWriter
-Updated work instructions under direction from the supervisor to meet ISO requirements
-Handle marketing requests via phone and email, such as sales leads, requests for CAD/2D/3D drawings, and informational brochures
-Complete requests for cRc online access

Career medium 05
Career