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Marvin Moore

Marvin Moore

Senior Loan Representative

Pennsylvania Higher Education Assistance Agency

Harrisburg, PA

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Pennsylvania Higher Education Assistance Agency

Senior Loan Representative

Assisting borrowers on a general and escalated level by providing options on how to apply for student loans as well as maintaining their existing loans. Providing assistance on how to navigate through our online website and advising how to unlock and retrieve online accounts. Processing correspondence that are sent in from borrowers such as deferments,forbearances and other documents. Logging incoming faxes while working with the Records Management Department. Processing and assisting other departments with conversion tasks needed by multiple lenders such as Wells Fargo/ Wachovia PNC and Citizens Bank.

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Career medium 01

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Customer Sales Associate

Greeting and assisting customers. Explaining the features and benefits of desired products requested by the customer while creating the ultimate experience and building relationship with each customer.

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