Pennsylvania Higher Education Assistance Agency
Senior Loan Representative
June 2006 — Present
Assisting borrowers on a general and escalated level by providing options on how to apply for student loans as well as maintaining their existing loans. Providing assistance on how to navigate through our online website and advising how to unlock and retrieve online accounts. Processing correspondence that are sent in from borrowers such as deferments,forbearances and other documents. Logging incoming faxes while working with the Records Management Department. Processing and assisting other departments with conversion tasks needed by multiple lenders such as Wells Fargo/ Wachovia PNC and Citizens Bank.