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Mark Young

Mark Young

Drum

Dietze Music

Denver

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University of Nebraska–Lincoln

Bachelor's Degree, International Business, Philosophy, Psychology

Lincoln East High School

HS Diploma, General

Ester's Neighborhood Pub

Server

•High performing server at a recently-opened modern pub centered around artisan pizza, craft beer, and community
•Delivered exceptional service in a fast and friendly manner
•Generated high-volumes sales of beer and liquor through expertise and a seasonal draft list
•Answered questions regarding our seasonal menus and offered recommendations
•Trained new floor staff on guest service expectations and restaurant protocols
•Monitored dining rooms to ensure positive guest experiences
•TIPS certified and Aloha/POS proficiency

Wynkoop Brewing Company

Server / Host / Brewery Tour Guide

•Developed intimate knowledge of craft beer styles, characteristics, and brewing operations
•Provided superior guest service in a high-volume historic brewpub
•Promptly greeted guests and took orders, accurately described menu items, daily specials, ingredients, and cooking methods to ensure customer satisfaction
•Presented public and private brewery tours daily, including tastings
•Managed large crowds (40+) and catered banquet parties

Ridgeback Event Services

Security / Event Staff

•Provided staff services for music events, festivals, and concerts
•Assisted with production of events and staffing needs
•Oversaw security of events
•Handled ticketing services and ID/security protocols

Pepsi of Lincoln (LinPepCo)

Merchandiser

•Merchandised a wide variety of beverage products in small to large volume accounts citywide
•Ensured that brands and products were represented effectively in stores
•Improved the marketability of products through strategic POS marketing, shelf management, and display accessibility
•Annually planned and forecast sales goals
•Built a network of relationships with account management and other clients through accuracy and dependability
•Assisted in the entire cycle of operations from inventory, ordering, delivery, and organized back stock storage
•Developed new product launch strategies

Dietze Music

Drum Set

•Instructed 40 students, ages 6-40, in weekly drum set and percussion lessons
•Created weekly lesson plans for students with a wide variety of skill levels and goals
•Implemented strategies to optimize and monitor student progress
•Mentored students on study/time management skills

The Whiskey Biscuit

Bartender / Server

•Distinctly integral employee since the opening of the brand new restaurant in March of 2017
•Highly performing server and bartender with ample craft beer and liquor knowledge
•Fostered the importance of the new restaurant in the community of Englewood
•Oversaw the operations of the restaurant on a day to day basis
•Encountered challenges of the new restaurant with solutions and implemented changes to increase productivity and sales