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Mark Latimer

Mark Latimer

Supervisor, Customer Service

ATS, Inc. for Spirit Airlines

Vancouver, WA 98682

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Airport Terminal Services

Supervisor, Customer Service

Ensure on-time performance and excellent level of customer service while leading and directing agents in daily flight activity. Troubleshooting and solving customer complaints, along with employee issues. Overseeing daily operations and ensuring a safe working environment. Responsible for station training.

Career medium 06
Career
Career medium 03

Aviation & Electronic Schools of America

Director of Education

Ensured compliance with state Department of Education, accreditation body, and company criteria, regulations and policies. Oversee curriculum development, evaluation and revision. Instructor for computer, Networking, Security, MCSE, Fiber Optics and FCC courses for certification and degree program.

Career

IKEA

Systems Support and Training

I maintained store connectivity for LAN/WAN, internet, credit card services, telephone system and video conferencing. I ensured proper access to various computer systems for both Window and Mac OS's, for print / file / communication / electronic mail services, systems and networks as required. I installed, repaired and maintained all hardware. Installed software along with updates and patches on computers and servers. I trained as needed on various computer systems. I processed payroll for 450 employees.

Career medium 06
Career
Career medium 01

CTECH International

Training Director

I co-developed a complete Train-the-Trainer curriculum for Microsoft's MCT program, which is also a CTT preparatory course. The Microsoft Corporation has approved this curriculum as one of seven public programs worldwide. I was responsible for coordinating and delivering advanced technical training programs and consulting projects for MCSE's and MCT's. I conducted the day to day operations along with marketing our curriculum nationally and internationally.

Career

IKON Technical Education Center

Technical Instructor

I was a Technical Instructor for Systems Engineering curriculum. High-end, technically oriented and certified by Microsoft. I taught courses that teach operating systems and LAN/WAN networking aspects to students for certification. I conducted Instructional Delivery Techniques Workshops for trainers to teach Microsoft approved Systems Engineering curriculum, focused for the Microsoft Certified Systems Engineering candidates.

Career medium 03
Career
Career medium 05

Del Taco, Inc

General Manager

Recruited, interviewed and hired team members, conducted performance appraisals, motivated and trained personnel. Controlled day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team. Controlled profit and loss, by following cash control/security procedures, maintained inventory, managed labor.

Career

American Intercontinental University

Associates (AABA)-Business Administration, Information Technology

IKON Technical Education Center

MCSE, MCT, MCP+I, CNA and A+, Microsoft Certified Systems Engineer