Tax Preparer, Office Manager and Classroom Instructor
August 2006 — January 2014
Tax Preparer - A state licensed tax preparer, that provides excellent customer service while preparing an accurate return completed in a timely manner. Also responsible for offering tax consultations and future tax advice to our clients.
Office Manager - Managed an office with 10 employees. Created and maintained a schedule to keep the office adequately staffed. Approved and submitted payroll hours biweekly. Implemented marketing strategies to increase business. Resolved all escalated client and employee issues. Fostered a teamwork environment. Meet or exceeded company set goals resulting in a bonus.
Classroom Instructor - Taught and oversaw classrooms of tax preparers on a variety of IRS and tax rules and laws. Used computers, projection machines and other teaching aids. Implemented tests and graded exams.