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Mark Allen

Mark Allen

Business Analyst III

Assurant Specialty Property

Dayton, Ohio Area, us

Speech analytics business analyst/contact center specialist recognized for leading a team to an industry first: two NICE Customer Excellence Awards in the same year. Executive recognition for exemplary achievement at both Fiserv and Chase. Adept at process and call flow mapping, requirements documentation, SQL, test plan deve...

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Assurant Specialty Property

Business Analyst III

Nexidia interaction analytics specialist also executing requirements elicitation and definition, UAT testing, business efficiency and sourcing projects, design analysis, and analysis and development of business rules.

Anyone in the Miami Valley looking for employment in a call center or Business Analysis role should look at Assurant in Springfield, a high-performing Fortune 500 firm with an excellent employee-focused culture. List me as your referral...! https://jobs.a

As a Fortune 500 company and a member of the S&P 500, Assurant's businesses offer a variety of products and services that provide opportunity and peace of mind -- but it is our people that set us apart. By listening to what our clients want and truly

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American Red Cross

Disaster Relief Logistics Volunteer Supervisor

Deployed for Hurricane Sandy and Hattiesburg Tornado Disaster Relief in disaster relief logistics. As a supervisor, my role is to assess work requirements, develop agendas, prioritize assignments and delegate according to volunteer capabilities as assessed, report to management accordingly and execute direction. Team responsibilities include inventory control, dock assignment, loading/unloading, safety and security awareness, picking and stocking.

The chaotic nature of the impromptu aggregation of volunteers from varied regions and cultural backgrounds necessitates advanced cognitive skills, flexibility, grace under extreme pressure as well as a keen awareness of personality types necessary for successful coalition building under extraordinarily stressful circumstances and severe conditions.

Red Cross forklift certified
ERV certified
CPR certified