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Marilyn Portilla

Marilyn Portilla

Foundational Advisor

Goodwin College

Hartford, Connecticut Area, us

Foundational Advisor at Goodwin College

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Goodwin College

Foundational Advisor

Provide academic advising to foundational students; Establish cooperative and collaborative relationships with students, faculty, staff, supervisor and other internal customers; Act as a liaison between students, faculty and staff departments to assist students with academic issues, financial aid concerns and hold resolutions to limit student frustration and ensure a speedy resolution; Track student progress and outcomes to increase student retention and support; Assist students with academic documentations such as program changes, plans of studies, add and withdrawal paperwork; Have a strong understanding of academic and administrative policies, GPA and grad requirements in order to effectively communicate and support student needs; Educate students on registration process and course selection empowering them to understand their academic path and graduation requirements; Help students understand best practices: effective communication with faculty and staff, completing course evaluations, seeking support, understanding how to appropriately self-advocate; Ensure student records are complete and maintained; Conduct a review of students' academic records each semester; Work with students to update contact information, transfer documentation and medical documentation; Work with students in various capacities while they strive to complete their foundational coursework; Gather information to determine if students should be referred to sources of additional support; Communicate with students regarding available support services at Goodwin College; Follow-up with students and student services to ensure additional support is being sought out and provided; Engage in significant verbal and written correspondence such as phone call, mail, e-mail and in person; Respond to student correspondence within 24-hours throughout advising process; Participate in required staff functions such as meetings, training and ceremonies.

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