Warwick International Hotels
March 2014 — Present
>Provide customers with area codes, telephone numbers and other information.
>Process all Reservation request types’ changes received by Phone, Fax, and Email
>Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls and assist with reservations, confirmations, room need requests,
and Explain Guarantee, Special rate cancellation Polices to the callers
>Responsible to make daily report at the end of the shift
>Facilitate guest departures providing accurate statements and ensuring guest satisfaction
and collecting all payments due.