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Marie Grace Catungal

Marie Grace Catungal

Reservation/Switchboard Operator

Warwick International Hotels

United Arab Emirates, ae

>An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results.hence,I'm a hard worker,fast learner and always trying to reach perfection in every single job at a time.

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Warwick International Hotels

Reservation/Switchboard Operator

>Provide customers with area codes, telephone numbers and other information.
>Process all Reservation request types’ changes received by Phone, Fax, and Email
>Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls and assist with reservations, confirmations, room need requests,
and Explain Guarantee, Special rate cancellation Polices to the callers
>Responsible to make daily report at the end of the shift
>Facilitate guest departures providing accurate statements and ensuring guest satisfaction
and collecting all payments due.