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Maria Villaman

Maria Villaman

Union City



Customer Service

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Use automated information systems to analyze the customer’s situation.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer service surveys

Career medium 04
Career medium 03

Red Robin


Monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.


Hudson County Community College

None, Biology

Bayonne High school

High school