Baptist Hospital of Miami
Lead Patient Financial Representative
November 2007 — Present
Coordinate with patient, doctor's offices, and insurance companies in a professional manner regarding patient financial obligations, including verification of insurance benefits, authorizations, collections of monies due. Demonstrate proper telephone techniques and etiquette. Met and exceeded department monthly productivity goals of over 100% consistently. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls to customer for feedback of service quality rendered. Assisted in the hiring process and trained new employees. Submit reports, preregistration logs, and lunch logs to department manager. Awarded employee of the quarter in October 2013.