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Maria Miera

Maria Miera

Lead Underwriter

AmWins Specialty Auto

Carrollton

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AmWins Specialty Auto

Lead Bilingual Underwriter

Collect customer and Agency feedback and process changes to exceed customer satisfaction goals. Make reasonable procedure exceptions to accommodate customer service inquiries in a timely and accurate fashion. Maintain up-to-date records at all times. Run reports and supply data to fulfill customer report requirements. Work with upper management to ensure appropriate changes are made to improve customer satisfaction. Provide cross training to staff members. Train staff on how to improve customer interactions.

Career medium 01
Career
Career medium 01

Hawkeye Insurance

Bilingual Auto Underwriter

Maintained a high level of professionalism, patience and efficiency to minimize customer service dissatisfaction and increase customer loyalty. Resourseful Underwriter who consistently met and exceeded productivity goals.

Career

Brooke Insurance

Owner/Agent

Wrote Auto policies, Renters Insurance, Home Insurance ,Life and General Liability Insurance. Researched market competitors and industry trends in same area to identify potential new product services. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Entered revenue and expense transactions and prepared expense reports.

Career medium 03
Career
Career medium 03

Jim Franco/Agent

Bilingual Insurance Agent

Responsible for quoting, issuing and endorsing Auto, Home, Renters and Life Insurance policies. Greeting and servicing customers by phone or walk in. Answered customers billing questions and taking payments. General Office duties.

Career

Allstate Insurance

Bilingual Customer Report Administrator

Responsibilities included processing auto and home claims reports. Our unit was specifically designed for Spanish speaking customers. Explained the applicable coverage to insured and oriented them after they suffered a loss.

Career medium 03
Career

American Spirit Insurance

Customer Service Representative

Responsibilities were greeting and servicing customer Insurance needs,answering incoming calls,accepting payments,endorsing policies. General office duties.